Product Manager, Trip Quality Data & Modeling
About The Position
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on. The Difference You Will Make: As a Product Manager in Airbnb’s Quality organization, you’ll work at the intersection of backend data, AI/ML modeling, and user experience to support the development of product features for both guests and hosts, directly impacting the quality of trips across the marketplace. In this position you will lead the Trip Quality Data product management strategy and roadmap, collaborating closely with data science and engineering. You will be responsible for prioritizing the roadmap based on expected impact and strategic relevance, while ensuring consistency in cross-company data models, spotting opportunities to enhance and connect the dots between different use cases for the same sets of information, and more. This is not strictly a platform PM role: in addition to improving the data insights, you will also have the opportunity to build user facing features that improve Airbnb's understanding of trip quality. This is a critical role that will accelerate Airbnb’s ability to understand and improve both the host and guest experience.
Requirements
- 8+ years of product management experience.
- Expert ability to support product strategy/decisions with data and business analysis
- Experience creating product messaging and delivering to customers.
- Demonstrated track record of building cross-functional and executive leadership alignment.
- Experience working on consumer products with marketplace dynamics on a global scale.
- Entrepreneurial track record of taking an idea to reality.
- Excited to drive execution across teams in a fast-paced environment.
- Desire to do individual contributor product management work.
- Excellent written and verbal communication; adept at simplifying complex modeling concepts for diverse audiences.
Nice To Haves
- Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.
Responsibilities
- Lead the product strategy and develop the roadmap for foundational data improvements for measuring trip quality.
- Work collaboratively across your team and stakeholders to collect feedback and synthesize feature requirements that will lead to improved user experiences and a better Airbnb service.
- Ensure consistency in data models and maximize reuse of AI/ML investments across multiple teams.
- Provide a product lens to unify and scale how we source and utilize quality data signals across the Quality system.
- Define goals and success with clearly measurable objectives and key results.
- Collaborate with our Privacy, Legal, and Platform teams on account security, privacy, identity, and trust & safety topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
- Craft the product narrative that inspires teams, leadership, and the company to support your products and business outcomes.
- Build deep expertise on the subject matter both through user research, marketplace data, and an understanding of the competitive landscape.
- Efficiently execute to ship updates and deliver impact for our business and customers.
- Build alignment across product teams (Tech, Design), cross-functional partners (Global Operations, Customer SUpport, Trust, etc.) and Leadership/Executive team.
- Make judgements and prioritization decisions that are in the best interests of our customers.
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
