Product Manager - Technical

Mastercard-posted 1 day ago

Full-time • Mid Level

New York, NY

5,001-10,000 employees

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Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Mastercard Software Builders Experience (MSBX) team is looking for a Product Manager-Technical to drive the transformation of developer experience across Mastercard. This role will support the enablement of software engineers by improving documentation workflows, streamlining onboarding for internal products, and enhancing platform usability. The Specialist will collaborate across engineering, product, and technical writing teams to ensure developers can build, deploy, and operate high-quality software with speed and confidence.

Advocate for customers by engaging with them to understand their use cases, pain points, workflows, priorities, and daily tools.
Understand the customer journey and user experience to help them efficiently develop, deploy, and scale applications across multiple platforms.
Collaborate closely with engineering teams to deliver platform capabilities that meet internal and external customer needs.
Identify and track key product metrics—usage, quality, satisfaction—to inform product
Product Management–Technical (PM-T) is a technical product management role that partners closely with customers, Technical Program Managers, Software Design Engineers, and User Experience teams.
Defines and guides products—often technical—from conception to launch by bridging the technical and business worlds.
Breaks down requirements into features and user stories, prioritizes the backlog, and defines acceptance criteria.
Takes a long-term view, becoming domain experts beyond the scope of a single project.
Provides engineering teams with a well-groomed backlog of features and user stories.
Promotes reuse of product building blocks and drives continuous innovation for internal and external customers.
Defines how new capabilities fit within the platform ecosystem and writes/prioritizes user stories to build new components.
Surfaces commercialization opportunities for their building blocks and proposes ideas to product development teams for further advancement.

Bachelor’s degree in computer science.
Experience developing/launching products/technologies.
Experience with product roadmaps and working with cross-functional teams.
Like to dive deep into the technical and operational characteristics of the product
Demonstrated ability to operate with complete independence and autonomy
Proven track record of data-driven decision making and applying continuous improvement methodologies across your team
Experience in agile delivery methodologies (scrum, Rally, etc.)
Can communicate to peers, and staff with impact, eloquence, and authenticity
Ensures features and associated documentation are clear and easily consumable by other engineering teams.
Ability to influence multiple stakeholders without direct authority.
Ability to build organizational relationships, partnering with and influencing teams while commanding the respect of the individuals on the team

Experience defining and building cloud-native software products as a cloud platform at scale is a plus

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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