Product Manager - SwitchVox/UCaaS

Sangoma • Dallas, TX

2d

About The Position

Sangoma, a pioneer in business communications solutions, is seeking an experienced UCaaS Product Manager to join our innovative team. Sangoma is dedicated to empowering businesses with essential communications through our innovative Unified Communications, UCaaS, CCaaS, VoIP, and Hybrid solutions, improving connectivity and streamlining communication for organizations of all sizes. As a UCaaS Product Manager, you will play a critical role in shaping the direction of our UCaaS products, driving product strategy, roadmap development, and market positioning. Your Role Define and communicate the product vision, strategy, and roadmap for our UCaaS and SwitchVox solutions. Conduct market research and competitive analysis to identify customer needs, market trends, and opportunities for innovation. Collaborate with cross-functional teams, including engineering, sales, and marketing, to successfully launch new products and features. Create and maintain detailed product requirements and specifications based on input from stakeholders. Act as a key point of contact for product-related inquiries and provide training and support to sales teams. Monitor product performance post-launch, gather user feedback, and implement enhancements to improve customer satisfaction. Ensure alignment of product strategy with business objectives and revenue goals.

Requirements

• Minimum of five years of related product management experience, preferably in UCaaS or telecommunications sectors.
• Strong understanding of telecommunications technologies, particularly VoIP and unified communications.
• Proven track record of successfully launching and managing complex technology products.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and communicate effectively with technical and non-technical stakeholders.
• Strong project management skills, with experience using Agile methodologies.
• Familiarity with product management tools (e.g. Jira, Confluence) and analytics platforms.
• Bachelor's degree in Business, Computer Science, or a related field

Nice To Haves

• MBA preferred.

Responsibilities

• Define and communicate the product vision, strategy, and roadmap for our UCaaS and SwitchVox solutions.
• Conduct market research and competitive analysis to identify customer needs, market trends, and opportunities for innovation.
• Collaborate with cross-functional teams, including engineering, sales, and marketing, to successfully launch new products and features.
• Create and maintain detailed product requirements and specifications based on input from stakeholders.
• Act as a key point of contact for product-related inquiries and provide training and support to sales teams.
• Monitor product performance post-launch, gather user feedback, and implement enhancements to improve customer satisfaction.
• Ensure alignment of product strategy with business objectives and revenue goals.

Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period
• Flexible PTO plan & Company Holidays
• Employee stock option plan after one year.
• Entrepreneurial work environment partnered with high-growth career opportunities.
• We offer a competitive salary commensurate with years of experience in this specific position and the candidate's location.
• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
• You must be authorized to work in the United States full-time for any employer.
• No agencies, please.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees