Product Manager - Small Business Point-of-Sale

U.S. Bank National Association • Minneapolis, MN

4d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.
As a Product Manager, you will:
Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results). Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
About the Business Line - About talech - https://www.talech.com/about We believe the corner store should have as much insight into their business as Amazon – the small data opportunity. talech is a wholly-owned subsidiary of US Bank. Our approach to delivering our vision is to make our solutions simple, essential, and trusted.
Be Simple. Make it easy for customers to sign up, install, use and manage our products. Be Essential. Make talech the core service that powers a business through deeper functionality, and integration. Be Trusted. Leverage data/AI and provide actionable insights to help customers grow & optimize their business.
Help us realize our vision by being the product manager for our shop and apply customer journey. Our customer journey model enables our team to maximize customer empathy, and place the customer at the center of our product solutions. The shop and apply product manager will strive to provide a simple and easy way for customers (with or without assistance) to confidently select the best point-of-sale options that meet their unique needs, build and execute strategies to drive 10x growth of the product line.
A successful candidate will :
Show demonstrated success building, launching and supporting digital customer acquisition for small-business point-of-sale products.
Demonstrated success in increasing customer lifetime value, and reducing cost of acquisition.
Demonstrated success building and executing product strategy.
Advanced product management or similar experience.
Effective presentation, verbal and written communication skills.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Requirements

• Product management experience.
• Show demonstrated success building, launching and supporting digital customer acquisition for small-business point-of-sale products.
• Demonstrated success in increasing customer lifetime value, and reducing cost of acquisition.
• Demonstrated success building and executing product strategy.
• Advanced product management or similar experience.
• Effective presentation, verbal and written communication skills.

Nice To Haves

• Expertise on digital acquisition with proven demonstration of driving high conversion rates.
• Deep understanding of best technologies used for new customer applications.
• Knowledgeable on the point-of-sale market for small businesses.
• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
• Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
• Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• product PnL
• product strategy
• vision and planning
• product discovery
• product development
• channel alignment and management
• adoption
• customer experience research
• insight and execution
• agile ways of working
• go to market and sales channels
• performance measurement and optimization
• marketing and analytics
• customer centricity

Responsibilities

• Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
• Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
• Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results). Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees