Product Manager, Shore Excursions

Carnival Corporation•Miami, FL

9d•Hybrid

About The Position

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. We are looking for a Product Manager, Shore Excursion Product Development & Operations. The Product Manager, Shore Excursion Product Development & Operations has responsibility for overseeing product demand, viability, utilization, and profitability of tours. The position will develop, implement, and evolve a diverse shore excursion program guided by our brand framework across a broad spectrum of ports with a primary focus on value, delivery, and guest satisfaction. This role will typically be challenged with ensuring the best-in-class tour programs, meeting the needs of our demographic, ensuring sufficient capacity to accommodate demand and to secure optimal program spread. This role is also challenged to maintain competitive product costs and stay abreast of new trends to optimize sales. Here’s a summary of what Holland America Line is looking for. Is this you?

Requirements

Worldwide destination and port knowledge required.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to multi-task, prioritize and problem solve in a deadline-oriented atmosphere.
Flexibility in terms of dealing with changing priorities and dealing with multiple projects simultaneously.
Analytical and results oriented.
Proven negotiating skills.
Adept at developing vendor relationships and able to interact effectively with people of different culture and backgrounds.
Minimum 3 years’ experience in product development with an emphasis on tourism preferred and/or cruise line experience
Travel: Less than 25% with shipboard travel likely
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Nice To Haves

Shipboard/Hospitability Industry experience preferred.
Experience with forecasting, analyzing data, and financial information preferred.
MXP/database experience preferred.

Responsibilities

Product Management & Development Use online bidding database to proof content of and direct marketing in messaging of tour descriptions to ensure online content is accurately marketed to guests. Adhere to a series of non-financial deadlines and year-round product openings. In addition to managing tour product, this role will determine overland products offered based on corporate deployment plans. Some of the specific tasks applicable to this function are: Sourcing of tour operators and new programs and keeping informed of competition initiatives and advantages Research, creation, and development Cost negotiations, comparisons, and bidding Content management, updates, accuracy Analyze historical tour data, booking trends/product performance across brands and individual ships Recommend and review retail pricing for all tour products to ensure profitability and demand.
Operations Maintain and actively monitor lines of communication with the On-Board Revenue department, Tour Operators, and seagoing Shore Excursion teams in order to troubleshoot and problem-solve operational issues, including but not limited to guest incidents, guest service issues, program revision (political issues, strikes), guests visa issues, port changes or cancelations. Serve as the escalation point for product and service issues - delegate and follow through to resolution. Some of the specific tasks applicable to this function are: Monitoring waitlists (find creative solutions to accommodate demand) Tour adaption driven by port limitations Last minute port changes, cancelations Operational challenges Guest issues Incidents on tour and reporting Keeping informed of any major events that may impact delivery of the published program
Sourcing and Cost Management Select, evaluate, and manage vendor partnerships. Use these relationships, along with data analytics, to solve problems and achieve business goals. Negotiate competitive rates with vendors and adhere to company developed procurement standards. Some of the specific tasks applicable to this function are: Reviews vendor selection based on costing and service delivery Participate in bidding
Leadership Communicate business requirements and expectations to develop strategic direction for both the shoreside and onboard teams. Guide and delegate responsibilities to Specialists in overall process of product development and provide mentoring. Some of the specific tasks applicable to this function are: Coach onboard teams with (product/issues/incidents/reporting) Mentor Tour Operators on framework requirements, brand initiatives, new set up.