Product Manager, Services Data Platform - SVP

Citi • New York, NY

2d

About The Position

Citi Services is a leading provider of cash management, treasury, trade, clearing, depository receipts, and commercial cards services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability, and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage their portfolios, financial positions, working capital, and supply chains.
The Data and Platforms team is launching an innovative self-service data marketplace platform that enables Services teams to publish, manage, find, use, and govern data in a well-managed way that aligns with data governance and compliance requirements.
The Product Manager for Data Consumer Self-Service is responsible for informing strategy and providing leadership to drive delivery using Agile software development practices. Core responsibilities include building intuitive UI/UX experiences and delivering the core features and capabilities that empower data consumers to discover, access, understand, and utilize data assets effectively.
The Product Manager will oversee the development and enhancement of key consumer-facing capabilities, including:
Data Discovery & Search: Advanced search, filtering, and recommendation engines to help users find relevant data assets
Data Catalog Browsing: Intuitive navigation and exploration of available data assets with rich metadata
Data Asset Understanding: Comprehensive data profiling, schema visualization, sample data previews, and documentation
Access Request & Provisioning: Streamlined workflows for requesting and obtaining access to data assets
Data Quality Insights: Visibility into data quality metrics, observability dashboards, and trust indicators
Consumer Contracts & SLAs: Clear understanding of data availability, refresh schedules, and service level agreements
Data Lineage Visualization: Transparent view of data origins, transformations, and dependencies
Usage Analytics: Self-service analytics on data consumption patterns and usage metrics
Subscription & Notifications: Alerts for data updates, quality issues, and schema changes
Collaboration Tools: Ability to provide feedback, rate datasets, and communicate with data producers

Requirements

• 6-10 years of relevant experience
• Experience managing multi-functional teams and Agile delivery
• Functional experience in product management and product development of a software solution
• Experience with data management & governance, data discovery, data cataloging & search, and/or data self-service required
• Ability to work under pressure and manage deadlines or unexpected changes in priorities or requirements
• Demonstrated problem-solving and decision-making skills, in particular adding structure to ambiguity
• Consistently demonstrates clear and concise written and verbal communication
• Ability to work in a team-oriented environment
• Bachelor’s degree/University degree in Computer Science, Engineering, or similar technical field preferred

Nice To Haves

• Financial services experience, in Cash/Liquidity Management, Payments or Trade Finance a plus
• Experience in applying large language models and GenAI to search, chat agents, and guided analytics is a plus

Responsibilities

• Create and maintain a product vision aligned to business priorities, key user needs, and organizational OKRs
• Create and maintain a strategic roadmap including development, launch, and marketing to maximize benefit product capabilities
• Take a holistic "whole product" view, focusing on go-to market planning, diligence on policy and governance, continuous operational improvement, budget/investment spend, partnerships, API integrations, training, support, etc.
• Conduct user research, empathy sessions, and work with UX & Design teams to refine our understanding of user personas, their needs, and how we can solve their problems
• Measure & articulate the value and impact of our platform & services
• Research the market to inform an evolving view of technology trends and best practices, leading solutions providers, and open-source solutions
• Maintain product roadmap, define deliverable and feature epics with clear business requirements and expectations
• Work with UX and technology teams to translate business requirements into user stories, and oversee timely and quality delivery using Agile methodologies
• Lead day-to-day product management ceremonies keeping delivery on track, helping the team prioritize, negotiate, and remove obstacles to achieve business results
• Appropriately assess and manage risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets
• Drive compliance with applicable laws, rules and regulations, and policy adherence, applying sound ethical judgment regarding personal behavior, conduct and business practices. Effectively escalate, manage, and report control issues with transparency, as well as supervise the activity of others to create accountability with those who fail to maintain these standards

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level