Product Manager Senior - MIAM Non Digital Security Channels
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About The Position
As a dedicated Product Manager Senior - MIAM Non Digital Security Channels, you will support the development of the product vision, strategy, and roadmap for Member Identity and Access Management (MIAM) solutions across our voice channels (IVR, customer service, and branches). This role demands an understanding of voice authentication technologies, customer service processes, and branch operations to ensure a secure, efficient, and frictionless customer experience. Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal collaborators and partners to solve complex and challenging problems to optimize the customers' (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (critical metrics) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring premier Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and supports decision-making related to the balance and mix of innovation types and investments.
