Product Manager / Scrum Master

Leidos

3d•Remote

About The Position

Join our innovative Medical Health Support Contract team, where you'll play a vital role in delivering cutting-edge remote healthcare services to Military Health System beneficiaries. As part of this dynamic program, you'll collaborate with top professionals to enhance patient care through advanced telehealth technologies and streamlined processes. We're looking for passionate individuals who are ready to make a real impact, ensuring patients receive the best care no matter where they are. With a focus on excellence, security, and innovation, this is your chance to be at the forefront of healthcare's digital transformation. If you're driven by quality and a commitment to patient safety, this opportunity is your next career move. The Scrum Master and Product Manager guides development efforts on a Salesforce platform supporting a 24x7 call center. The ideal candidate will be responsible for facilitating Agile ceremonies, managing the product backlog, and ensuring alignment between business priorities and technical execution. This role requires a deep understanding of Salesforce capabilities, call center operations, and the ability to collaborate with cross-functional teams to deliver high-quality, scalable solutions. The Scrum Master and Product Manager will work closely with stakeholders to define requirements, prioritize features, and ensure timely delivery of enhancements while maintaining system reliability and performance. Strong leadership, communication, and organizational skills are essential, along with a proven ability to drive Agile best practices and foster a culture of continuous improvement within the team.

Requirements

Bachelors, (or equivalent work experience)
4+ years exp in Product Owner and/or Scrum Master roles
Strong understanding of Product definition in a cross-functional team
Experience guiding and facilitating Development teams using Agile principles
Experience using agile project management tools (e.g., Jira, VersionOne, Confluence)
Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
Proficient in navigating electronic systems, computer programs, and virtual service platforms.
Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or high latency ISP is not acceptable.
Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required.

Nice To Haves

Experience with Salesforce based solutions is a plus.
Preferred certifications: Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or Salesforce certifications (e.g., Salesforce Administrator or Service Cloud Consultant).
Ability to manage multiple projects and priorities in a fast-paced environment.
Strong leadership and mentoring skills, with a focus on team development and knowledge sharing.
Veteran/military retiree and/or military spouse or Experience working with and/or for military communities.
Experience in or supporting a Contact Center, Military/Veteran services, or healthcare environment.

Responsibilities

Scrum Master using Agile practices (Scrum, Kanban) supporting a cross-functional team including product, development, and operations.
Responsible for facilitating self-organizing team(s) to ensure the team is making progress against Program Increment commitments.
Support Product definition by analyzing upcoming roadmap items and guide the Requirements and UI/UX definition of the system, mapping to tasking for the Development and DevOps teams.
Support definition of end-to-end workflows from perspectives of different user groups, mapping these workflows to Requirements and User Stories.
Helps team members communicate, coordinate, and cooperate; Supports and enforces Scrum process and other rules.
Ensures that the team has a clear understanding of Definition of Done and how to meet it.
Communicates status to management.
Leads and facilitates Agile ceremonies to include sprint planning, sprint review, demos, sprint retro.
Works with Functional Leads review and prioritize features once developed, in a Product Manager capacity, and refine User Stories to establish acceptance criteria between the functional and development teams.
Monitors and manages the progress of development and maintenance activities for projects.
Works with the cybersecurity team to drive delivery and sustainment of a secure product.
Supports the ATO process through integration and implementation of applicable 800-53 security controls and remediations/mitigations.