Product Manager - R&D - Enterprise Data & AI Organization

American Express•Palo Alto, CA

35d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences. The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact. About the team: We're a hands-on team of engineers, product leaders, and researchers. We drive research and experimentation in frontier technologies, foster ecosystem partnerships from our Palo Alto hub, and power the next generation of American Express products and experiences. About the role: You'll explore and shape emerging ideas through research, rapid prototyping, and strategic collaboration. This role is ideal for someone who thrives in dynamic, fast-evolving environments and loves turning bold, early-stage concepts into meaningful, real-world impact.

Requirements

BA/BS, Master's or equivalent practical experience.
5-8+ years of hands-on experience in product management or product design.
Deep understanding AI stack and product cycle.
Proven ability to thrive in ambiguous, early-stage environments, turning raw ideas into viable products and businesses from the ground up.
Demonstrated success in sourcing and managing external partnerships related to early-stage technologies.
Exceptional communication skills - both written and verbal - with the ability to engage effectively with executives and engineers across diverse technical backgrounds.

Nice To Haves

Prior 0-to-1 experience building or launching AI-driven products.
Startup experience combined with an appreciation for the complexities and nuances of operating within a large, global organization.

Responsibilities

Understand Amex's strategic and competitive position.
Identify, assess, and synthesize new AI product ideas.
Lead hands-on evaluations to refine opportunities from both technical and business perspectives. This may involve generating business concepts, conducting customer interviews, and mostly partnering with engineering teams to develop prototypes, and testing solutions.
Establish a shared vision across the company by building alignment on priorities that drive product execution. You'll play an instrumental role in communicating business ideas, helping colleagues understand their potential, and guiding products toward launch.
Drive the product from concept to the pilot phase and support larger deployments.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities