Product Manager, Prompt Engineering - New Venture

Spring Health • NY

96d • $133,440 - $166,800

About The Position

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. This is a full-time Product Manager role reporting to the New Venture Product team. You’ll support the development of a new digital mental health experience by refining conversational flows, analyzing user interactions, and collaborating with clinical, design, and engineering teams to deliver a cohesive, high-quality product. This is a hybrid role based in New York City, with an expectation of being in-office two days per week.

Requirements

• 3+ years of product or project management experience
• Strong analytical skills and experience with data-driven decision making
• Strong experimentation skills, including hypothesis generation, A/B testing, results analysis and iterative development.
• Exceptional communication, organizational and collaboration skills
• Strong writing and language skills
• Passion for mental health and a commitment to improving access to care
• Ability to thrive in a fast-paced environment.

Responsibilities

• Analyze User Interactions: Review conversation data to spot trends, identify opportunities to improve tone, user experience, and clinical efficacy, and work closely with our clinical team to implement changes.
• Design and Refine Conversational Experiences: Write, test, and refine prompts to guide chatbot responses. Build evaluation datasets, analyze model outputs, and iterate until performance meets our high standards.
• Product Development: Partner with engineers and designers to scope features, run sprints, and deliver a cohesive, high-quality product experience across frontend, backend, and chatbot layers.
• Research & Reporting: Track user behavior and product outcomes, report insights to the team, and help shape our roadmap with data-driven recommendations.
• Be a Builder: This is an early, agile project — you’ll pitch in wherever needed to help us move fast and learn quickly.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom, a weight management program.
• Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Access to BrightHorizons for sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees