Product Manager - Payments Platforms

Western Union•Atlanta, GA

1d•Hybrid

About The Position

We are seeking a Manager – Payments Platform & Operations to help drive the strategy, evolution, and resilience of Western Union’s payment platforms. In this role, you will own one or more platform capabilities end‑to‑end shaping product vision, defining requirements, partnering with engineering, and ensuring our systems scale reliably to support a global customer base. You will contribute to the transformation of Western Union’s ecosystem by incorporating lessons learned from incidents, improving platform performance, and advancing us toward a more modern, future‑ready architecture. Your work will help deliver complaint, seamless, and cost‑effective payment experiences across channels and regions. This role is key to building a best‑in-class remittance payments platform and enabling global money movement at scale.

Requirements

4+ years of experience of product management experience in Financial Services, preferably payments or a related technical domain
Undergraduate degree in business, engineering, computer science, or equivalent practical experience
Deep understanding of the global payments landscape, including cards, ACH, real-time payments, wallets, and cross-border rails

Responsibilities

Own one or more payment platform capabilities across their full lifecycle, from discovery and solution design to development, testing, launch, and ongoing optimization.
Develop and maintain product roadmaps, making priority decisions grounded in business value, customer impact, and operational needs.
Serve as a steward of platform investment by monitoring performance, identifying risks, and managing total cost of ownership.
Translate business and technical requirements into clear product specifications and work closely with engineering, architecture, operations, and compliance partners.
Drive platform resilience and reliability by leveraging insights from incidents, escalations, and operational data.
Shape strategic initiatives that improve scalability, performance, and compliance across the payments ecosystem.
Analyze industry trends and market dynamics to ensure Western Union remains competitive and innovative.
Build strong relationships with engineering, operations, compliance, data, and commercial teams to execute product initiatives effectively.
Refine and reinforce agile and end‑to‑end product development practices within the product domain.
Educate internal stakeholders on product vision, roadmap, platform capabilities, and desired future state.
Create and communicate KPI/OKR dashboards and executive‑ready reporting.
Clearly articulate product decisions, tradeoffs, and rationales to technical and non-technical audiences.
Support change management by preparing teams for new releases, processes, or capability enhancements.
Model Western Union’s values around engagement, inclusion, customer focus, and collaboration.
Act as a champion of innovation identifying opportunities to pilot new approaches, tools, or technologies.
Lead the end-to-end rollout of payment product features
Drive platform scalability and reliability, ensuring uptime, resiliency, and regulatory compliance.
Monitor and improve KPIs such as authorization rates, transaction success rates, settlement speed, and processing costs.
Work closely with Compliance, Risk, Operations, Finance, and regional business teams to ensure infrastructure aligns with local regulations and business priorities.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan