Product Manager - Patient Experience & Network

Redi.Health • Columbus, OH

22d

About The Position

We are hiring a Product Manager to lead the evolution of Connect, Redi’s highest-revenue product and a central touchpoint for patient engagement. This role sits at the intersection of patient experience, data-driven decision making, and cross-functional coordination. You will shape the roadmap for Connect’s next stage of growth as we expand into new disease states, introduce new ways to guide patients, and elevate the Redi Network as a core strategic asset.You’ll serve as the subject-matter expert on how patients discover, enroll, and stay engaged through the Redi ecosystem—translating those insights into product improvements that drive measurable impact for patients and our partners.

Requirements

• 3–6 years of product management experience in healthcare, digital platforms, or similarly complex environments.
• Strong grasp of the software development lifecycle, including writing epics, shaping sprint plans, and collaborating closely with engineering throughout delivery.
• Working knowledge of data-transfer methods such as REST APIs and SFTP—enough to reason about integrations, dependencies, and technical constraints.
• Demonstrated ability to use AI tools to accelerate product work: rapid prototyping, distilling user and market insights, organizing research, and improving execution. (Experience with tools such as Claude Code, GPT-based analysis, and Figma workflows is a plus.)
• Proven skill in translating user behavior, operational nuance, and partner feedback into clear product requirements.
• Comfortable navigating ambiguity and creating structured paths forward in fast-moving environments.
• Excellent communication and stakeholder management, with the ability to align cross-functional teams around a shared vision.
• A patient-first approach, grounded in understanding how real people interact with support programs and digital tools.

Responsibilities

• Own the product roadmap for Connect, balancing short-term enhancements with long-term strategic growth.
• Partner with engineering, design, implementation, and client success to deliver features that meet market demand and user needs.
• Lead discovery efforts: analyze patient behavior, program performance, and partner feedback to identify opportunities for improvement.
• Become the internal authority on the Redi Network—how it attracts, educates, and sustains patients—and use these insights to strengthen Network-powered capabilities across products.
• Define and track success metrics tied to engagement, acquisition, and patient outcomes.
• Support go-to-market efforts, collaborating with commercial teams to position new features and capabilities.
• Maintain close understanding of pharma compliance, data-handling considerations, and operational workflows inherent to the patient-support landscape.

Benefits

• You will have immediate impact from day one. We are a young company and every single team member will have ownership and a say into how we build and scale the business.
• Open and transparent team culture and environment.
• Competitive salary and equity package.
• Unlimited and flexible PTO.
• Extensive benefits package: Medical, Dental, and Vision insurance covered at 100%.
• Paid maternity and paternity leave.
• Optional 401k match up to 4%.
• For those in Columbus Ohio:
• Great office location and setup, inclusive of paid downtown parking and lunch everyday you're in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees