Product Manager – OptUp (Health & Wellness Customer Experience)

Kroger•Blue Ash, OH

About The Position

This Product Manager will join the OptUp team within Health & Wellness Customer Experience, focused on helping customers shop healthier through Kroger’s digital experiences. OptUp makes nutrition and health information easy to understand and use by surfacing product scores, OptUp Picks, and personalized recommendations across the app and website. A core part of the experience allows customers to track their OptUp Score over time, helping them see progress and make meaningful, realistic improvements to their shopping habits rather than focusing on one time decisions. The Product Manager will own specific OptUp features and experiences, partnering closely with Design, Engineering, Nutrition (Food for Health), Analytics (84.51°), and adjacent Customer and Merchandising product teams to deliver customer value and support measurable business outcomes. Own and drive a product from vision, through design, to requirements, and finally delivery. Facilitate within a larger cross-functional team to solve business problems. Work with significant autonomy and freedom, requiring little oversight. This autonomy, however, will be within a broader strategy set by a Senior Product Manager and/or Group Product Manager. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Bachelor's Degree computer science, business, marketing, management or equivalent practical experience
3+ years of software development, product management or business analyst experience in an technology business with demonstrated success in sales and/or customer use through the delivery of new/evolving products
3+ years of experience bringing customer-facing technology products to market
Excellent oral/written communication skills and extreme attention-to-detail
Ability to identify metrics/key performance measures and use data to drive decisions that enhance the customer & user experience
Proficient Microsoft Office skills
Demonstrated leadership experience in product management

Nice To Haves

Any experience with iterative product development (Agile)
Any product management experience with a multi-channel retailer
Any experience using Atlassian products
Experience managing customer-facing digital products
Comfort using data and metrics to guide prioritization and measure success
Experience working in cross-functional teams with shared ownership
Strong communication skills and ability to coordinate across stakeholders
Background in health and wellness, nutrition, personalization, or related domains

Responsibilities

Identify product requirements and future enhancements through collaborative engagements to support product strategies
Create, maintain and communicate product catalog roadmaps, including near-term delivery and 1-2 year product evolution, to engage stakeholders across the organization in aligning and supporting company and business unit strategies
Create highly collaborative cross-functional partnerships across the Kroger matrix organization
Identify, measure and improve key product catalog metrics to enhance the customer/user experience, and create a compelling, relevant product vision using web metrics, customer/user loyalty/insights, customer/user feedback/research and internal operational metrics
Identify opportunities to create best-in-class capabilities by leveraging customer & user feedback and team knowledge/expertise in order to connect company strengths with available resources
Develop a product plan and deliver breakthrough experiences to market by working with technical and non-technical partners; measure output, improve execution and continuously deliver production expectations
Model Agile principles by maintaining a groomed backlog and providing 1-N prioritization for backlog
Set criteria for Minimum Viable Product to increase the speed/frequency with which enhancements and new capabilities are delivered
Travel to work locations to attend company meetings
Travel to interview/observe the users and/or customers
Must be able to perform the essential job functions of this position with or without reasonable accommodation