Product Manager, Operations and Catalog, Zappos FBA

Amazon•New York, NY

About The Position

We're seeking a detail-oriented Senior Product Manager to optimize Zappos operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, catalog excellence, and cross-functional collaboration to ensure seamless fulfillment and listing quality. Key job responsibilities As the primary owner of Zappos's seller account, you will be responsible for maintaining optimal account health and resolving any emerging issues. You'll oversee daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management. A critical aspect of your role will be developing and maintaining comprehensive standard operating procedures for the marketplace operations team. When operational challenges arise, you'll lead troubleshooting efforts and work to implement sustainable solutions. You will serve as the guardian of Zappos's product catalog on Amazon Marketplace, ensuring the highest standards of quality and accuracy across all listings. This includes establishing and enforcing catalog management best practices, driving continuous improvements in product data quality, and maintaining consistent content standards. You'll actively monitor and swiftly resolve catalog-related issues, including image quality concerns and product information accuracy. Your attention to detail will be crucial in maintaining the premium presentation of Zappos's products on Amazon's marketplace. Success in this role requires strong partnership with multiple teams across the organization. You'll work closely with fulfillment and inventory teams to implement process improvements and resolve operational challenges. Regular collaboration with content and merchandising teams will ensure catalog accuracy and consistency. You'll partner with technical teams to identify and implement automation opportunities that streamline operational processes. Additionally, you'll maintain productive relationships with Amazon teams, coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes.

Requirements

5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner

Nice To Haves

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Experience with Amazon Marketplace operations and seller tools
Background in retail operations or e-commerce
Proficiency in Excel and basic SQL
Experience with catalog management systems
Understanding of inventory management principles
Familiarity with retail fulfillment processes
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

Maintaining optimal account health and resolving any emerging issues.
Overseeing daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management.
Developing and maintaining comprehensive standard operating procedures for the marketplace operations team.
Leading troubleshooting efforts and work to implement sustainable solutions.
Ensuring the highest standards of quality and accuracy across all listings.
Establishing and enforcing catalog management best practices, driving continuous improvements in product data quality, and maintaining consistent content standards.
Actively monitoring and swiftly resolve catalog-related issues, including image quality concerns and product information accuracy.
Implementing process improvements and resolve operational challenges.
Ensuring catalog accuracy and consistency.
Identifying and implementing automation opportunities that streamline operational processes.
Coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes.