Product Manager - Messaging Aggregation & Provisioning
About The Position
Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com. Vibes is looking for a Product Manager to lead our messaging aggregation and provisioning capabilities across Short Code, 10DLC, and Toll-Free. As part of the Connect product team, you will own the systems and workflows that power the delivery, reliability, and compliance of our messaging ecosystem. This role is ideal for a Product Manager who is energized by complex technical challenges, evolving industry requirements, and opportunities to streamline and automate operational processes. Experience in messaging or aggregation is a significant plus, but curiosity, technical depth, and a passion for platform excellence are key.
Requirements
- 3–6+ years of product management experience, ideally in CPaaS, telecom, messaging, or infrastructure products.
- Experience working on highly technical, operational, or backend platforms.
- Strong analytical and problem-solving skills with a systems mindset.
- Ability to translate industry rules, carrier requirements, and compliance frameworks into product requirements.
- Excellent cross-functional communication skills with both internal and external partners.
Nice To Haves
- Experience with SC/10DLC/Toll-Free provisioning workflows or message routing infrastructure.
Responsibilities
- Lead the roadmap for provisioning, registration, routing, and deliverability infrastructure across all messaging channels.
- Partner closely with Engineering and Operations to improve reliability, scalability, throughput, and tooling.
- Drive enhancements to internal workflows, dashboards, and automation for support, compliance, and carrier operations.
- Build strong relationships with carrier partners to stay ahead of ecosystem changes and compliance expectations.
- Establish and monitor key performance indicators related to throughput, provisioning speed, reliability, and error mitigation.
- Collaborate with Customer Success, Support, and Sales Enablement to ensure transparency, readiness, and alignment.
Benefits
- Vibes offers a full slate of benefits from competitive salaries, options, medical, dental and vision coverage, short- and long-term disability, life insurance, 11 paid holidays, flexible vacation, summer Fridays, Winter Holiday break, commuter benefits, a 401(k) plan and match, and a paid parental leave program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
