Product Manager – Marketing Technology Platforms

Comcast • Philadelphia, PA

1d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary This role focuses on enabling scalable personalization by integrating content and decisioning capabilities across platforms like Adobe Journey Optimizer and Message Center. You’ll help orchestrate dynamic, AI-driven experiences through centralized asset activation, governance, and targeting logic that ensure consistent, compliant, and optimized communications. Who We Are. We’re a world-class group of innovators committed to transforming the marketing technology landscape, one game-changing capability at a time. Here at Xfinity, we manage the consumer data, audience, campaign, and journey platforms used to communicate and deliver experiences with millions of customers. It’s a collaborative environment that values bold ideas and independent thinkers. Ours is an entrepreneurial, fast-growing team that strives to enable clear, timely, and relevant omnichannel consumer experiences to build trust and deliver value for our customers. Because an outstanding customer experience is our best product, period. We’re Looking For: The Marketing Technology Strategy team is seeking an experienced and passionate Product Manager to lead the OmniChannel Personalization roadmap, helping consumers receive relevant, contextual messaging across multiple channels. You’ll collaborate with marketing, engineering, analytics, and operations teams to deliver impactful features that drive meaningful customer engagement.

Requirements

• 5+ years of experience in marketing technology, product management, or related roles within a large B2C organization, with a strong understanding of operations and platform capabilities
• Proven experience managing the full product lifecycle, from ideation to launch and optimization while driving stakeholder alignment across marketing, technology, and business teams.
• 3+ years in an Agile product management role (SAFe experience is a plus).
• Strong understanding of marketing platforms and personalization tools, including Content Supply Chain, Adobe Campaign, Adobe Journey Optimizer, and Adobe Message Center (or equivalent platforms like Salesforce).
• Familiarity with databases, data flows, and SQL.
• Experience translating consumer marketing strategies into product and technology solutions.
• Ability to clearly communicate vision, concepts, and ideas across technical and non-technical audiences.
• Strong analytical skills to drive prioritization and decision-making using data.
• Proven track record of managing complex systems and delivering projects on time.
• Excellent cross-functional collaboration, stakeholder management, and roadmap planning skills.
• Strong focus on customer experience and ability to design solutions that enhance engagement and satisfaction.
• Attention to detail and ability to manage multiple priorities independently.
• Bachelor’s Degree or equivalent.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Responsibilities

• Lead the integration of content and decisioning capabilities to support scalable, personalized customer experiences across channels.
• Drive the activation of centralized campaign assets through platforms such as Adobe Journey Optimizer (AJO) and Adobe Message Center (AMC).
• Define and deliver a unified roadmap that aligns marketing strategy, stakeholder needs, and technical architecture.
• Define Experience and Platform Requirements – Translate business needs into actionable experience and platform requirements to support Minimum Lovable Products (MLPs).
• Identify user stories, acceptance criteria, and evaluation processes for new functionality to enhance core platforms.
• Facilitate build-versus-buy decisions to align with overall experience and platform strategy.
• Ensure all requirements reflect commitments to privacy, security, inclusivity, accessibility, sustainability, reliability, and ethical design.
• Collaborate with marketing, engineering, analytics, and operations teams to implement governance, targeting logic, and orchestration frameworks.
• Ensure all communications are compliant, consistent, and optimized for performance.
• Support iterative roadmap planning, prioritization, and execution of key initiatives.
• Facilitate change management and training for end users to maximize adoption and impact.
• Partner with privacy, security, and compliance teams to proactively manage risk and ensure responsible data use.
• Evangelize best practices in personalization, content strategy, and marketing technology across the organization.
• Drive cross-functional collaboration and maintain strong stakeholder management to ensure alignment and successful delivery of initiatives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level