Product Manager, Lockbox Solutions

Iron Mountain-posted 3 months ago

5,001-10,000 employees

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Iron Mountain is seeking a highly motivated and experienced Product Manager to lead the development and enhancement of our automated Lockbox Solutions. This role is critical to evolving our current Business Process Management (BPM) service into a robust, standardized, and automated offering. The ideal candidate will have a deep understanding of lockbox operations, payment processing, and the ability to drive product strategy from conception to launch.

Define and execute the product strategy and roadmap for Iron Mountain's Lockbox Automation offering.
Identify and target key customer segments and industries for lockbox solutions, focusing on outsourced and individual customer needs.
Develop a comprehensive Go-to-Market (GTM) strategy, including pricing models, targeted marketing initiatives, and enablement programs.
Lead the development of DXP solutions for lockbox automation, including validation, workflow orchestration, and robust reporting.
Collaborate with engineering teams (DXP, IDP, IMTrack) to build requirements for workflow automation and leverage DXP/IDP for transaction splitting, classification, extraction, and validation.
Oversee the integration of technology and operations to ensure seamless delivery of the lockbox offering.
Drive the implementation of the right equipment, tailored to specific transaction types, to reduce manual intervention, enhance data accuracy, and accelerate processing speeds.
Work with engineering to build reporting to support automated operations reporting for internal use and for two customer personas (lockbox owner, end customer).
Ensure IMTrack capabilities provide complete chain of custody and end-to-end visibility and security for all lockbox transactions, from pickup to disposition.
Address technical requirements such as return check requests in DXP from CheckAlt, mail float, priority processing in DXP/IDP, exception handling, internal SLA monitoring, and automated invoicing.
Work with operations to develop comprehensive Operational Standard Operating Procedures (SOPs) for the lockbox offering, ensuring consistency, efficiency, and compliance across all operations.
Provide subject matter expertise (SME) in lockbox operations to support product management strategy and the deal solutions process.
Collaborate with operations SMEs to standardize lockbox operations and write procedures based on industry standards.
Contribute to the location strategy for lockbox operations hubs, considering customer concentration, Iron Mountain transportation, and scan sites.
Stay informed about industry standards for lockbox solutions.
Have external connections and insights within the lockbox industry.
Understand the standard outputs needed for check processing companies, including document type, MICR line, check/coupon images, scan line, and retention requirements.

Proven experience as a Product Manager, preferably within the financial services or payment processing industry.
Strong understanding of lockbox operations, check processing, and remittance management.
Experience with content management platform and IDP (Intelligent Document Processing) for workflow automation and data extraction.
Familiarity with equipment used in check processing, such as OPEX Falcon Red, Bluecrest mail sorter, and IBML Raptor.
Ability to translate complex business requirements into clear product specifications and user stories.
Excellent communication, interpersonal, and presentation skills.
Ability to work effectively in a fast-paced, collaborative environment.

Experience with SaaS (Software as a Service) offerings.
Knowledge of compliance requirements (e.g., PCI, HIPAA) related to financial data.

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Product Manager, Lockbox Solutions

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