Kaiser Permanente-posted 2 months ago
Senior
Pleasanton, CA
Ambulatory Health Care Services

This senior individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups across the organization, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for performing internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems.

  • Completes work assignments and supports business-specific projects by applying expertise in subject area.
  • Supports the development of work plans to meet business priorities and deadlines.
  • Ensures team follows all procedures and policies.
  • Coordinates and assigns resources to accomplish priorities and deadlines.
  • Collaborates cross-functionally to make effective business decisions.
  • Solves complex problems and escalates high priority issues or risks as appropriate.
  • Recognizes and capitalizes on improvement opportunities.
  • Practices self-development and promotes learning in others.
  • Builds relationships with cross-functional stakeholders.
  • Influences others through technical explanations and examples.
  • Adapts to competing demands and new responsibilities.
  • Listens and responds to, seeks, and addresses performance feedback.
  • Provides feedback to others and managers.
  • Creates and executes plans to capitalize on strengths and develop weaknesses.
  • Supports team collaboration and adapts to and learns from change, difficulties, and feedback.
  • Defines product strategy and vision, and develops product roadmaps from ideation to launch.
  • Evaluates potential business process changes, system impacts, and flow concepts.
  • Develops business cases for new products and improvements to existing products.
  • Defines, manages, and avoids technical debt as appropriate.
  • Ensures documentation clearly communicates customer/stakeholder needs to the product team.
  • Works with team members to clarify features and requirements as necessary.
  • Serves as a facilitator for the product team and diverse stakeholder groups.
  • Coordinates the resolution of inter-squad, cross-product and external dependencies.
  • Collaborates with operations teams and market stakeholders to support product adoption.
  • Coordinates training efforts to build readiness for production support.
  • Leads feature demos for stakeholders.
  • Provides product expertise, peer training, and consultation as appropriate.
  • Adheres to enterprise compliance standards and manages technology risks appropriately.
  • Performs internal and external discovery for new and existing products.
  • Collaborates with business partners to identify needs and marketplace innovation.
  • Prototypes and validates with end users with support from UX design and research.
  • Tracks outcomes and key performance indicators by defining and tracking KPIs.
  • Reviews analytical dashboards and assesses KPI alignment.
  • Develops and/or maintains ad hoc reports, status updates, and presentation decks for key stakeholders.
  • Partners with product team members to solve user problems by prioritizing the work backlog.
  • Bachelor's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field.
  • Minimum five (5) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field.
  • Minimum two (2) years experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
  • Minimum one (1) year experience in a leadership role with or without direct reports.
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