Product Manager, IT Product Management

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place. Overview of the Role: The Product Management, Manager role is part of the Digital Enterprise Technology (DET) Revenue team. As a Product Manager within this organization, you will play a pivotal role in driving the success of our Salesforce on Salesforce solutions that enable us to be the #1 Customer and CRM company in the world. You will be the linchpin between our product teams and the market, ensuring that our offerings align seamlessly with our business needs and industry trends. We’re looking for a stellar Product Manager to join our DET Revenue team to build the future of Salesforce’s internal Quote-to-Cash platform. You’ll be part of a team that focuses on technology modernization initiatives as well as strategic growth initiatives that would propel Salesforce to $60B and beyond by 2030. In addition to building and shipping great products, you’ll get a chance to be at the forefront of revolutionizing the software industry through innovative AI, data, and technology solutions. You’ll join a dynamic environment that fosters continuous learning, work with a diverse and talented team where your ideas and contributions are valued, and innovation is encouraged. You’ll contribute to projects with a global footprint, influencing the success of Salesforce around the world. You’ll also have access to resources and mentorship to help you grow in your career and achieve your professional goals.

Requirements

5+ years of product management or related industry experience
Familiarity with the Software Development Lifecycle and Quote-to-Cash business process
Familiarity with Generative / Agentic AI and AI tools like NotebookLM, Gemini, Cursor etc.
Working knowledge of Project Management tools like JIRA, AHA
Working knowledge of Design and Diagraming tools like Pendo, Lucid, Miro
Requires a Bachelor's degree (or foreign degree equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field and a minimum of 2+ years of experience in the following:
Experience working with a cross-functional team to drive product strategy, design and vision
Experience in defining product requirements and converting/developing them into a product solution
Experience in coordinating with stakeholders outside of technology (end-customers, change management, legal, etc.), and guiding the team through key milestones
Excellent interpersonal and communications skills. Must be a team player

Nice To Haves

Implementation experience of Salesforce CPQ or any industry leading CPQ solution.
Completed Agentblazer Innovator Trailhead modules
Experience going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
Salesforce Admin / Salesforce CPQ / Agentforce Specialist certification(s) preferred.

Responsibilities

Collaborate closely with cross-functional teams to understand business goals and requirements, and translate them into a clear product vision, delivery roadmap, user experience wireframe and screen mockup, product demos
Analyze functional gaps between as-is and to-be state, prioritize features based on requirements, strategic goals and business feedback.
Act as the voice of the customer during feature grooming, sprint planning, ensuring that the engineering team understands and delivers on business expectations.
Establish a continuous feedback loop with our users, gathering insights to iterate on product enhancements and innovations.
Conduct in-depth user research and analysis to identify emerging trends, customer pain points, and competitive landscapes.
Own functional feature testing to validate that deliverables meet quality standards, oversee E2E (End-to-End) and UAT (User Acceptance Testing) efforts, and address user queries on functionality delivered.

Benefits

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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