Product Manager (IT Managed Services) (Remote from Florida)

Jobgether-posted 6 days ago
$98,800 - $135,000/Yr
Full-time • Mid Level
Remote
11-50 employees
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We are seeking a results-driven Product Manager to lead and execute initiatives within a hybrid cloud, cybersecurity, and AI-driven IT managed services environment. This role bridges the gap between strategic vision and technical execution, owning the product backlog, driving day-to-day development, and collaborating across engineering, sales, and operations teams. The ideal candidate combines technical knowledge with business acumen, thrives in a remote, distributed team, and excels at translating complex technical solutions into value-driven products. You will influence product adoption, enhance client outcomes, and ensure the successful delivery of innovative IT services in a fast-paced, evolving market.

  • Own and prioritize the tactical product backlog, translating high-level roadmaps into actionable user stories, requirements, and acceptance criteria for engineering and operations teams.
  • Drive sprint planning, daily stand-ups, and reviews to ensure product development aligns with timelines and scope.
  • Coordinate cross-functional product releases, ensuring technical readiness, operational documentation, and internal training are completed on schedule.
  • Act as the primary liaison for feedback from sales, support, and customers to identify gaps and opportunities for product improvement.
  • Collaborate with marketing teams to produce sales enablement materials, including solution briefs, battle cards, and training resources.
  • Monitor product KPIs (adoption, ticket volume, profitability) and conduct regular analysis of the MSP/MSSP landscape to guide strategic decisions.
  • Support management of key technology partnerships to leverage partner capabilities and ensure differentiated offerings.
  • 3–5+ years of experience in Product Management or a related technical role (e.g., Technical Account Manager, Sales Engineer) within B2B technology or IT services.
  • Familiarity with Managed Services Provider (MSP) models, recurring revenue structures, or domains such as Cybersecurity, Cloud Infrastructure, or Data/AI.
  • Proven ability to translate complex technical capabilities into clear business value for non-technical stakeholders.
  • Experience managing backlogs and roadmaps using agile project management tools such as Jira or Azure DevOps.
  • Strong analytical and problem-solving skills, with a high degree of accountability and self-motivation.
  • Ability to thrive in a fully remote, distributed work environment.
  • Excellent communication, collaboration, and organizational skills.
  • Competitive salary range of $98,800–$135,000 annually, plus performance-based bonus eligibility.
  • Full-time remote role with limited travel (approx. 10–15%).
  • Four weeks of annual PTO and seven paid national holidays.
  • Medical, dental, and vision insurance options.
  • Company-paid life insurance, short-term and long-term disability coverage.
  • Voluntary benefits including critical illness, accident coverage, Legal Shield, and identity theft protection.
  • Discretionary annual 401(k) match plan.
  • Employee referral bonus program and Employee Assistance Program.
  • Access to extensive learning and development platforms, including technical and leadership training programs.
  • Culture of accountability, collaboration, and innovation within a high-performing, remote-first environment.
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