Ziff Davis-posted 10 months ago
Remote
Professional, Scientific, and Technical Services

Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest, Downdetector, RootMetrics, and Ekahau. Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all. We are seeking an experienced Product Manager to lead the strategy and development of our Internet Performance Monitoring & Observability solutions. This role involves collaborating with engineering, sales, and marketing teams to define product strategy, prioritize feature development, and deliver industry-leading solutions for enterprise IT, cloud providers, and telecom operators.

  • Define and drive the product vision and roadmap for internet performance monitoring and observability solutions.
  • Identify market trends, customer pain points, and competitive differentiators to shape future product capabilities.
  • Work closely with cross-functional teams to ensure alignment with business goals.
  • Collaborate with engineering to develop and deliver innovative features for network performance monitoring, including synthetic monitoring, real-user monitoring (RUM), and cloud observability.
  • Drive enhancements in global observability network deployments—including edge, backbone, and cloud monitoring nodes.
  • Ensure seamless integration with OpenTelemetry, passive monitoring, and third-party network visibility tools.
  • Engage with customers, partners, and industry analysts to gather feedback and identify evolving needs in network observability and digital experience monitoring (DEM).
  • Conduct market and competitive analysis.
  • Develop use cases and value propositions that differentiate our solution in enterprise IT, cloud networking, and ISP performance analytics.
  • Partner with marketing and sales teams to define messaging, positioning, and pricing strategies.
  • Support sales with product training, demos, and technical collateral.
  • Present at industry events, conferences, and customer webinars.
  • 8+ years experience in product management, focused on network observability, SaaS-based monitoring solutions, or cloud networking.
  • Proven grasp of internet performance monitoring, network telemetry, and cloud observability.
  • Experience in working with synthetic monitoring, RUM, packet capture, and flow-based analytics.
  • Familiarity with BGP monitoring, CDN performance, and cloud-native networking (AWS, Azure, GCP).
  • Practical knowledge of APIs, OpenTelemetry, SNMP, eBPF, or NetFlow for network visibility.
  • Excellent communication skills and the ability to translate complex technical concepts into business value.
  • Background in ISP, telecom, enterprise IT, or cloud infrastructure.
  • Experience with ThousandEyes, Kentik, AppDynamics, Dynatrace, or New Relic.
  • Understanding of 5G, SD-WAN, or SASE architectures.
  • Knowledge of machine learning-based anomaly detection for network performance.
  • MBA or technical degree in Computer Science, Electrical Engineering, or related field.
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