Product Manager, In-Store Technology

Insomnia Cookies•Philadelphia, PA

51d

About The Position

Insomnia Cookies is looking for a passionate and strategic Product Manager, In-Store Technology to drive innovation across our bakery network. This role will focus on developing and managing technology solutions that power the in-bakery technology - improving how our bakeries operate, produce, and deliver warm cookies to our Insomniacs late into the night. As a key member of our Digital Product team, you'll oversee the strategy, integration, and optimization of in-bakery and back-of-house systems, including internally developed solutions as well as third-party SaaS tools that streamline production, staffing, and order management. You'll also lead the evolution of our delivery management platforms, coordinating both first-party Insomnia drivers and third-party partners such as DoorDash, Uber Eats, and others. This is a highly cross-functional role requiring close partnership with Operations and Technology teams to ensure every Insomnia bakery runs as efficiently and consistently as possible.

Requirements

5+ years of product management experience, preferably in retail, foodservice, logistics, or technology sectors.
Proven experience managing in-store, back-of-house, or operations technology products from conception through rollout.
Strong background in working with third-party SaaS vendors, integrations, data systems and APIs (POS, delivery management, or inventory systems).
Deep understanding of QSR or restaurant operations, including kitchen workflows and delivery fulfillment.
Excellent communication and collaboration skills, with the ability to translate operational needs into scalable product solutions.
Strong analytical mindset with experience defining and tracking key success metrics.
Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA or technical background a plus.

Nice To Haves

Experience working in or supporting a Quick Service Restaurant (QSR) environment.
Hands-on experience with delivery management platforms (e.g., DoorDash Drive, Uber Direct, etc.)
Familiarity with POS and back-office system integrations in a multi-unit retail or franchise setting.
Experience deploying SaaS platforms across multi-location retail or foodservice operations.

Responsibilities

Define and execute the product strategy and roadmap for in-bakery and back-of-house technology at Insomnia Cookies.
Leverage AI/data and operational knowledge to improve the efficiency of the bakery and satisfaction of our cookie crew.
Collaborate with Operations and Bakery teams to understand pain points in the operations workflow and develop scalable, tech-driven solutions.
Partner with Engineering and UX teams to design and build intuitive, user-friendly tools for store managers and cookie crew.
Establish and track KPIs related to in-store performance, operational efficiency, and delivery reliability.
Experiment, pilot, and launch initiatives for new technologies across test markets, driving feedback loops to inform continuous innovation.
Stay informed about QSR and retail tech trends to ensure Insomnia Cookies remains a leader in digital innovation and operational excellence.
Identify, evaluate, and manage third-party SaaS platforms that improve operational efficiency across baking, order fulfillment, staffing, and inventory management.

Benefits

4 day work week!! (yupp, we get every Friday off)
A competitive base salary plus annual bonus compensation package
A relocation package to assist in moving to the Greater Philadelphia area
Eligibility for our Long-Term Incentive Program
Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
401K with contribution match
3 weeks paid vacation plus 2 paid Insomnia personal wellness days
Relaxed, fun, come as you are office culture
Free cookies, branded swag and so much more!

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