Kaiser Permanente-posted 3 months ago
Pleasanton, CA
Ambulatory Health Care Services

Day-to-day responsibilities will include engaging with Application Owners and Technical Leads to develop an understanding of the underlying technology infrastructure, analyzing the data collected, planning and scheduling technology migration activities, configuring tools and utilities, opening service requests for service providers, executing against the plan to achieve the desired outcome. This individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for assisting with internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems.

  • Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions.
  • Ensures all procedures and policies are followed.
  • Leverages an understanding of data and resources to support projects or initiatives.
  • Collaborates cross-functionally to solve business problems.
  • Identifies and monitors priorities, deadlines, and expectations.
  • Communicates progress and information.
  • Identifies, recommends, and implements ways to address improvement opportunities.
  • Escalates issues or risks as appropriate.
  • Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise.
  • Influences others through technical explanations and examples.
  • Provides occasional mentoring to team members.
  • Listens and responds to, seeks, and addresses performance feedback.
  • Creates plans to capitalize on strengths and develop weaknesses.
  • Anticipates and responds to the needs of others.
  • Adapts to and learns from change, difficulties, and feedback.
  • Defines product strategy and vision, and develops product roadmaps from ideation to launch.
  • Evaluates potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements.
  • Provides an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience.
  • Develops business cases for new products, improvements to existing products, and/or business ventures.
  • Defines, manages, and avoids technical debt as appropriate.
  • Ensures documentation clearly communicates customer/stakeholder needs to the product team.
  • Works with team members to clarify features and requirements as necessary.
  • Serves as a facilitator for the product team and diverse stakeholder groups throughout the product management life cycle.
  • Coordinates the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints.
  • Works with operations teams and market stakeholders to support product adoption.
  • Supports training efforts to build readiness for production support and operational readiness teams.
  • Assists with feature demos for stakeholders.
  • Provides product expertise, peer training, and consultation as appropriate.
  • Adheres to enterprise compliance standards.
  • Assists with internal and external discovery for new and existing products by working with business partners to identify needs.
  • Identifies marketplace innovation.
  • Prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate.
  • Funnels learnings to the product roadmap.
  • Tracks outcomes and key performance indicators by tracking KPIs and performance metrics.
  • Reviews analytical dashboards and reporting key metrics.
  • Assists in the development and maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders.
  • Collaborates with product team members to solve user problems by executing the work backlog for new development, non-functional requirements, and technical work.
  • Assists with competitive and user research/testing, experimentation, and/or design thinking initiatives.
  • Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field.
  • Minimum (3) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field.
  • Minimum one (1) year experience working in product management, including product discovery and developing short-term and long-term product strategies.
  • Minimum one (1) year experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
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