Product Manager II - Patient Experience

Surescripts

12d • Hybrid

About The Position

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. Job Summary The Product Manager II sets the overall strategy and vision for complex products and solutions. This role oversees the development and execution of the entire product or solution roadmap, often for long stretches of time. This individual provider critical leadership and works closely with other Product Innovation teams as well as cross-functional teams necessary to deliver high performing feature sets and ensure effective market launches. The Product Manager II owns the product or solution roadmap, including defining and prioritizing features. This role ensures the product meets business requirements and is delivered on time and within budget. The individual initiates user research efforts to validate and inform product decisions. The Product Manager II stays up to date with industry trends and serves as the product and solution SME across the company. This person serves as a mentor to Product Manager I’s, and Product Analysts.

Requirements

• Bachelor’s degree or equivalent experience
• 8+ years of experience in related, progressive roles
• 5+ years of experience in product management for consumer digital products and ecommerce
• 3+ years of experience in the building and managing of 0-1 products
• 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)
• Experience promoting new concepts and gaining stakeholder support

Nice To Haves

• 3+ defining product or capability strategy, prioritizing features, or user stories
• 3+ years of experience in physician vendor applications, pharmacy or PBM services
• User-Experience Design training or background
• Experience with Aha! for Product Management tool
• Pragmatic Marketing Certification
• Experience with emerging technologies such AI/ML, VR/AR, Biometrics, etc

Responsibilities

• Strategy and Planning Strong technical aptitude and strategic vision for ecommerce technologies, with the ability to influence technical teams across design, front-end, and back-end services
• Data-Driven Decision Making: Demonstrated ability to use qualitative and quantitative insights to shape high-level strategy and drive informed tactical decisions
• Performance Optimization: Continuously assess consumer engagement and conversion performance for optimization, conducting in-depth analyses to maximize revenue and informing strategic decision-making with detailed insights
• Define the long-term vision and direction of the product and/or capability.
• Monitor roadmap progress of features and releases in support of goals and investments.
• Ideas Evaluation and Management Capture and analyze new feature and product ideas evaluating their potential value and viability, while looking for opportunities with other Product Managers across the solutions.
• Maintain Ideas Intake process, including prioritization, updates, and communications as per SLAs.
• Design and Build Features Create and maintain product features in Aha! including description, business need, value, and success measures.
• Function as the primary interface to the Business Analyst team to define the feature acceptance criteria and ensure requirements are completed in a timely fashion in preparation for agile team planning.
• Monitor development progress and approve the work items completed by the agile teams.
• Release Planning and Go-to-Market Activities Strategically plan product releases and update Aha! accordingly with details such as release dates, milestones, status, and progress.
• Drive the efforts with Commercialization and Marketing to plan and execute an effective market launch strategy.
• Own the creation of educational materials, training sessions and guides that help the users and other stakeholders learn how to use and benefit from the solution.
• Product Subject Manager Expert Perform product and feature demos for internal and external meetings with partners and cross-functional teams, articulating strategy, metrics, and priorities clearly through written and verbal communication
• Ensure that the product or capability complies with the relevant laws, regulations, standards, and policies.
• Mentor Product Manager I, Product Analysts, and any new team members.

Benefits

• competitive compensation packages
• extensive benefits
• comprehensive healthcare (including infertility coverage)
• generous paid time off including paid childbirth and parental leave and mental health days
• pet insurance
• 401(k) with company match and immediate vesting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees