Product Manager II - Member Experience (Growth)

Spring Health-posted 3 months ago
$133,440 - $166,800/Yr
Full-time • Mid Level
NY
1,001-5,000 employees
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At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

  • Contribute to our mission to eliminate every barrier to mental healthcare for our members.
  • Identify, test, and deliver optimizations aimed at increasing conversion of eligible Spring Health members to active engagement in care, with a focus on top-of-funnel.
  • Define, own, and socialize a roadmap that balances user & business needs with technical decisions and constraints.
  • Develop deep relationships with cross-functional partners (Design, Engineering, Data Science, Marketing) to gain an understanding of the key problems to focus on, and ultimately scope, plan, execute, and launch valuable and high-quality experiences across both web and mobile platforms.
  • Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
  • Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
  • Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
  • Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.
  • 3+ years of consumer-facing product management experience, with a track record of driving user growth.
  • Strong analytical skills and experience with data-driven decision making.
  • Strong experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
  • Experience working with cross-channel customer marketing platforms and A/B testing tools.
  • Exceptional communication, organizational, and collaboration skills.
  • Passion for mental health and a commitment to improving access to care.
  • Ability to thrive in a fast-paced environment.
  • Healthcare / health tech or benefits tech experience
  • Hypergrowth start-up experience
  • Fluency with Looker, Mixpanel, Iterable, and/or Eppo
  • Health, Dental, Vision benefits start on your first day at Spring.
  • Employer sponsored 401(k) match of up to 2% for retirement planning.
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Competitive paid time off policies including vacation, sick leave and company holidays.
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
  • Access to Noom, a weight management program.
  • Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.
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