Product Manager, Giving Experiences

American Cancer Society • Atlanta, GA

1d • Remote

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Product Manager, Giving Experiences is responsible for managing the lifecycle of assigned digital fundraising products and features from discovery through launch and ongoing iteration. This role supports the delivery of new and existing digital capabilities designed to enhance customer experience, drive revenue and engagement for the digital giving experiences supporting the organization. The Product Manager will have a strong customer focus and analytical skills along with experience in product discovery, writing business requirements, quality assurance testing, and product marketing. This role partners with product leadership, business leads, engineering, design, marketing, and regional staff and volunteers to maximize the effectiveness of fundraising experiences that support the American Cancer Society’s mission and revenue objectives. This is a remote position

Requirements

• Minimum Degree Required: Bachelor's Degree
• Years of experience: 3-5
• 3-5 years experience, some digital product management experience preferred
• Working knowledge of agile product management practices, experience of nonprofit technology a plus.
• Strong user research and data analysis skills, with ability to translate insights into product enhancements.
• Excellent communication and collaboration with stakeholder teams.
• Ability to balance multiple priorities in a fast-paced environment.
• Ability to travel, when necessary, limited to external meetings and conferences.
• No or very limited physical effort required.

Nice To Haves

• Preferred Degree: Bachelor's Degree – preferably in business or marketing, and/or equivalent work experience.
• Knowledge of nonprofit fundraising, donor behavior, and digital giving trends a plus.

Responsibilities

• Manage the development of new digital product features & enhancements, for products including donation forms, e-commerce, DAF giving, etc; from concept through launch, QA, and ongoing optimization, ensuring scalability and alignment with organizational and product goals and objectives. (25%)
• Assist with creating, maintaining, and socializing product concepts and roadmaps for digital giving experiences to establish a shared vision and build consensus on priorities with key stakeholders. (20%)
• Gather and analyze user feedback, usage data, KPI’s, and competitive trends to validate decisions, monitor product performance, and and guide continuous improvements. (15%)
• Write requirements, user stories, and acceptance criteria, in partnership with product leads and business analysts, and serve as UAT/production validation tester during development sprints. (15%)
• Support go-to-market strategy and adoption, including campaign readiness, launch planning, documentation, and training resources for staff and volunteers to drive platform engagement and usage. (15%)
• Perform ongoing market research and recommend new product features, tools, or enhancements that improve the product or constituent experience. (10%)

Benefits

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees