Product Manager, Fraud Mitigation - Global

Fiserv•Berkeley Heights, NJ

16d

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Manager, Fraud Mitigation - Global What does a successful Product Manager, Fraud do at Fiserv? The Product Manager, Fraud Mitigation will hold responsibility for driving market requirements for Fiserv’s Merchant Security and Fraud team and to be the SME interface to clients, sales, and operational teams to identify business requirements, partnerships, and to consult based on subject matter expertise in a dynamically changing fraud ecosystem. This position requires daily interaction with cross functional internal teams and clients to identify and lead product strategy and development, partnering with technical teams to identify and build features and functionality that stored value market needs and ultimately increase revenue and client satisfaction.

Requirements

4+ years' within the fraud payments ecosystem (i.e. cards, digital wallet, etc)
4+ years' experience as a product manager, with proven experience leading complex projects, while driving roadmap for products
Experience with card networks (Visa/MC/Amex), network tokens, vault/tokenization, and leading wallets (Apple Pay, Google Pay).
End‑to‑end payment processing workflow expertise, with hands‑on with auth/capture/void/refund flows, success/decline codes, settlement/reconciliation
Lead data‑driven experimentation and optimization. I.e. Design A/B and multivariate tests for method selection, routing, retries, quantify impact on auth rate.
Proven ability to develop, define and track KPIs such as approval rates, capture rates, chargeback rates, issuer/PSP performance; ability to build Looker/Tableau/Power BI dashboards and self‑serve views would be a plus
Monitor global trends and manage approval strategies by territory and support region specific changes
Proficient with analytical tools (SQL, Snowflake, Splunk etc) and API's

Responsibilities

Responsible for conception through end-of-life ownership for a specific product (Fraud Mitigation), product group or product line including product management, product development and business development.
Manage, track and report product performance throughout its lifecycle including product strategy, product planning and issue prioritization
Drive product development and improvements including road map and statement of direction development
Own market‑specific playbooks (issuer preferences, 3DS exemptions, network tokens adoption, routing rules, retry windows), and continuously tune strategies for NA, EU, LATAM, APAC, and MENA
Lead peers and dotted line relationships through the project lifecycle to deliver development efforts
Own incident runbooks, RCA, and reliability KPIs with on‑call partners.
Prioritize features by quantified ROI; set OKRs tied to conversion lift, approval rate
Author PRDs/sequence diagrams for gateway integrations
Develop business cases to support new product recommendations.
Manage the product development lifecycle from concept, design, testing, and production deployment, and product commercialization
Act as a primary negotiator between internal departments and clients to resolve problem statements and uses cases.