Product Manager, eCommerce

The businesses of Merck KGaA, Darmstadt, Germany•Burlington, MA

2h•Hybrid

About The Position

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: As a Product Manager in our Digital & eCommerce team, you will lead the Customer Retention & Growth product domain, overseeing the creation and management of eCommerce Digital Products. In your role you will define strategy, roadmap and end to end responsibility for your products, with limited oversight from Senior Product manager or Head of product. Location: This is an onsite position based in our Burlington, MA location. We do offer a hybrid flexible work arrangement and require up to 5% travel.

Requirements

Bachelor’s Degree in Business Managment, IT, Computer Science or related discipline
At least 5 years of product leadership experience working with eCommerce or digital products.
Demonstrated ability to consistently deliver business growth results
Strong leadership and problem-solving skills.
Strong customer-centric mindset and service orientation
Proficiency in data analysis and visualization with a data-driven mindset.

Nice To Haves

Master’s Degree in Business Managment, IT, Computer Science or related discipline
Experience collaborating across stakeholder groups for knowledge sharing.
Comfort presenting complex concepts to executive audiences.
Proficiency in data analysis and visualization with a data-driven mindset.
Experience with with customer engagement and customer retention in an eCommerce environment.
Hands-on experience of owning and growing a key user-facing product area, preferably in B2B SaaS, eCommerce, or a complex digital environment.
Experience setting, tracking, and achieving KPIs around user engagement, retention, and revenue.
Bonus points for experience with subscription business models, loyalty programs, or post-purchase user experiences. Familiarity with the life science or industrial supply sectors.

Responsibilities

Create and own a 12 month product vision and strategy that is linked to company and e-commerce strategy.
Translate the product vision into a clear, prioritized roadmap for Customer Retention & Growth, balancing customer value, commercial impact, and technical feasibility.
Own the end-to-end lifecycle of Customer Retention & Growth capabilities (from discovery and definition to launch, iteration, and optimization) ensuring timely and high-quality delivery.
Collaborate seamlessly with Marketing, Sales & Sales Operations, and Customer Excellence to ensure a cohesive customer journey and successful go-to-market.
Synthesize market data from CX into actionable insight and prioritized roadmap decisions, identify areas where we can create differentiators in the market.
Set OKRs/metrics of the product owned. Creates corresponding data/analytics to track and control the health of the product and business impact. This includes functional and technical OKR/metrics.
Build basic dashboards and leverage already built dashboards to measure business success. Partner with the data science and analytics team to spec out more complex data needs
Deeply understands personas and customer segments across product area. Create business plans (product briefs) that outline the how, what, when and why with a clear line to the value created.
Lead product design and discovery in partnership with engineering and CX; leveraging data, qualitative research and market behaviors to deliver large customer and business value. Able to lead specific product ideation phases.
Manage sprint backlog for the team. Partner with Commercial, Engineering, UX and data teams to build and manage a product roadmap, prioritizing between business initiatives, quality of life enhancements and technical optimization.
Develop requirements at an epic level that tie to overall initiatives and as necessary user stories with acceptance criteria. Owns delivery for product area, proactively identifying risks and variances to plans, developing & implementing appropriate mitigation activities.