Product Manager - Dropship

Staples Canada • Framingham, MA

5h

About The Position

The Product Manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction.

Requirements

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.
• Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
• Leadership and mentorship capabilities, with a passion for fostering team growth and development.
• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• 5+ years of related experience in product management, with a focus on eCommerce or digital products.
• Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration
• Comprehensive understanding and practical application of Agile methodologies, tools, and systems

Nice To Haves

• Master’s degree in a related field
• Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager)
• Experience in the specific industry (e.g. B2B, supply chain, office supplies)
• Prior experience working with dropship platforms such as Rithum (ChannelAdvisor) or Mirakl, including supplier onboarding, catalog ingestion, order routing, inventory synchronization, or performance monitoring.
• Background in integration‑driven product environments, with hands‑on experience partnering with engineering teams to deliver complex, multi‑system workflows (APIs, third‑party platforms, service‑to‑service integrations), without needing to write or review code.
• Demonstrated success operating in ambiguous problem spaces, where requirements are not fully defined upfront-able to break down complex vendor, product, and operational challenges into clear product outcomes and incremental solutions.

Responsibilities

• Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
• Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.
• Serve as the key point of contact between the development team and stakeholders.
• Craft detailed user stories and acceptance criteria to guide the development process.
• Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.
• Own the product vision and roadmap for dropship capabilities, including supplier onboarding, product setup, order transmission, inventory updates, and delivery‑to‑completion tracking across third‑party partners.
• Partner closely with supply chain, fulfillment, vendor management, and engineering teams to define and prioritize integrations between external supplier platforms and Staples systems- ensuring reliable, scalable dropship operations without direct ownership of fulfillment centers.
• Define and measure dropship performance metrics, building product capabilities that provide visibility into supplier performance, order accuracy, lead times, and customer experience, and using those insights to drive continuous improvement.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level