Product Manager-Digital CX (Hybrid/Flexible)

Insulet Corporation • Acton, MA

98d

About The Position

Insulet Corporation is seeking a self-motivated, experienced Product Manager to join our Digital CX Product Management Customer Experience team. This role is responsible for developing new products and optimizing existing capabilities throughout the customer journey. The successful candidate will lead end-to-end product management for global digital products, translating business goals into high-impact product initiatives. Working in an Agile environment, this individual will define and execute the Product roadmap for our digital customer experience offerings, ensuring the Backlog is properly prioritized and executed. The role involves cultivating empowered, high-impact teams and guiding them through the full product development lifecycle while providing strong cross-functional leadership.

Requirements

• Bachelor's degree and 5+ years of relevant work experience.
• 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
• Strong business acumen and passion for delivering impact by executing world-changing technologies.
• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals.
• Strong ability to influence, interact, and lead globally.
• Detail oriented, with effective verbal and written communication skills.
• Able to work independently with minimum supervision.
• Experience in the Medical Device industry is a plus.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.

Nice To Haves

• Knowledgeable of IT systems development strongly preferred.
• Familiarity with Web and CRM platforms strongly preferred.
• Experience in digital customer experience/success is preferred.
• Diabetes experience or knowledge a plus.

Responsibilities

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals.
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment.
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet.
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies.
• Work closely with the Sr. Product Manager and business stakeholders to define and prioritize the team's feature backlog.
• Work closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey.
• Develop process flows to illustrate the impact on operations because of the new or improved capabilities.
• Define features with acceptance criteria, dependencies, assumptions, risks, and success metrics.
• Work closely with technical architects to obtain high-level work estimation and solution designs for release planning, ensuring consistency across all work within delivery teams.
• Maintain the conceptual and technical integrity of the features for the team.
• Provide input into release timelines and investigate alternate paths forward on potential timing options.
• Drive scope tradeoff evaluations on feature implementation.
• Participate in usability studies to bring voice of the customer on a feature to the team.
• Support the Sr. Product Manager with business case development for new opportunities and product improvements.
• Serve as 1st escalation point for Product Owners of delivery teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree