Product Manager - Digital Channels Public Platform

JPMorgan Chase • Wilmington, DE

129d

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Digital Channels Enablement Public Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. This role supports the unauthenticated Chase.com experience, facilitating the launch and management of 9,000+ web pages. You will have extensive engagement across lines-of-businesses and support a variety of products.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience establishing and defining modernized platform capabilities
• Deep knowledge of AEM fragments, capabilities, and utilization
• Ability to manage multiple scrums simultaneously
• Experience establishing and maintaining a robust style guide and self-service materials
• Understanding of CMS vs. HTML capabilities and requirements
• Extensive experience working with internal stakeholders, ideally Marketers, and defining and driving objectives

Nice To Haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Knowledge of WCAG 2.0 conformance criteria
• Ability to define timelines, manage projects, and coordinate resources across large scale initiatives
• Experience with migration of technical stacks across AEM
• Understanding of risk and robust procedures

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Engages with all lines-of-business to prioritize and address emerging needs
• Serve as a subject matter expert of the Public Site platform, with a complex understanding of technical capabilities and limitations, to create a unified user experience across Public web
• Develop and maintain clear documentation of the scope, business requirements, core capabilities, workflows, and other materials
• Foster a collaborative quad engagement model
• Manage Platform communications

What This Job Offers

• Industry: Credit Intermediation and Related Activities