About the position
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. We are looking for a Product Manager to help drive the next evolution of our soon to be launched Developer Portal. Your mission is to ensure developers and merchants that integrate with Paze can easily discover, learn, and use our developer portal to build and manage integration for their use cases with low friction, cognitive load, and choice burden. You'll innovate to ensure our offerings are connected into a unified, consistent experience across our developer experiences, where developers can easily discover and navigate guidance for their use cases with well-paved options and recommendations. You'll also ensure we reduce time to market for Paze's distributors and merchants providers to ship new experiences and capabilities that Paze continues to develop.
Responsibilities
- Builds the right cross-functional team to obtain a common understanding of customer pain points; empathy and excitement for solving customer issues.
- Articulates product strategy and vision across the enterprise.
- Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels.
- Routinely leverages customer feedback into insights; builds products and services that delight and inspire.
- Works closely with marketing, research, analytics, design and development partners to develop real world solutions.
- Uses insights about the market and industry to drive development of value-added solutions for customers.
- Oversees the integration of strong risk and security controls.
- Ensures compliance to laws and regulations.
- Defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
Requirements
- Education and/or experience typically obtained through completion of a bachelor's degree.
- 7 or more years of related work experience OR post-secondary degree and at least 2 years of related work experience.
- Demonstrated experience in design thinking and agile development process and methodology.
- Demonstrated leadership experience and cross functional collaboration experience.
- Proven experience in managing in a cross functional environment to achieve common goals.
- Demonstrated experience in obtaining business case buy-in across a diverse organization.
- Excellent listening and execution skills.
- Background and drug screen.
Nice-to-haves
- Master's degree.
- Certifications in design thinking and/or agile.
- Prior experience working in payments, financial services or similar regulated industry.
- Prior experience in Fintech/Payments.
- Prior experience in Developer facing products (Developer Relations, Developer Portal, Sandbox & Testing).
- Understanding or API & SDKs in the context of integrations.
- Strong understanding of 'Developer' as a customer persona.
Benefits
- Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave.
- Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
