Product Manager, Desktop Services Engineering

The New York Public Library

84d • $84,000 - $90,000

About The Position

The New York Public Library has been an essential provider of free books, information, ideas, and education for all New Yorkers for over 125 years. Founded in 1895, NYPL is the nation's largest neighborhood public library system and the most used research library in the world. NYPL provides a fundamental resource to millions of readers, learners and scholars - we are seeking a Product Manager to support these ongoing efforts. The ideal candidate will have a strong background in product management, as well as an interest in desktop services engineering among other technology areas, to help drive the implementation of innovative solutions that help to serve the patrons of the Library.

Requirements

• Bachelor’s degree, with one year of experience - OR - 2-5 years of product management experience
• Excellent communication skills, with the ability to explain technical engineering concepts to non-technical stakeholders.
• Ability to collaborate with cross-functional teams, including IT, digital services, and library leadership, to integrate technology best practices into technology projects.
• Strong analytical and problem-solving skills, with the ability to assess challenges and develop practical solutions.
• Experience guiding teams through technology changes, ensuring smooth adoption and minimal disruption.
• Ability to advocate for initiatives and build support among leadership, staff, and external partners.

Nice To Haves

• Some knowledge of desktop services engineering, or computing environments in a complex organization is preferred
• Microsoft, Google or other relevant certifications is a plus but not required

Responsibilities

• Develop and execute product roadmap, in partnership with our desktop services engineering team and other infrastructure teams, ensuring compliance with best practices, regulatory requirements, and institutional policies.
• Collaborate with IT teams, digital services, legal, and leadership to ensure security, technical excellence and other relevant IT core values are embedded across all library technologies, applications, and services.
• Develop and manage work timelines, milestones, and deliverables, ensuring initiatives stay on track and within budget.
• Ensure clear documentation of processes, procedures, and project roadmaps to facilitate transparency and knowledge sharing.
• Evaluate and implement tools and technologies to enhance the Library’s patron services, networks, cloud services, digital offerings, and more.
• Support incident response efforts by taking part in the coordination of investigations, remediation strategies, and communication with stakeholders.
• Provide training and guidance to staff on product best practices to foster a culture of excellence within the Library.
• Partner with IT compliance to create policies and procedures that ensure the Library maintains safety and security as products are developed and managed.
• Other projects and job duties as necessary

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees