Everlywell-posted 1 day ago
Full-time • Mid Level
Austin, TX
251-500 employees

Getting a lab test used to mean taking time off work, sitting in a waiting room, and hoping your doctor ordered the right thing. We changed that. Everlywell pioneered at-home lab testing and has since expanded into in-person diagnostics, telehealth, and AI-powered health guidance. We've helped millions of people understand their health on their own terms — from hormone levels to heart health to food sensitivities to sexual health. And we're just getting started. Today, we power diagnostics for consumers, major health plans, and enterprise partners. Our platform handles everything from test fulfillment to clinical review to results delivery — and increasingly, uses AI to help people figure out what to test and what to do next. We're a product-driven company solving real problems in a deeply broken system. If you want to build things that matter, at a company that ships fast and reaches millions, keep reading. The Delivery Platform is the operational backbone of Everlywell. You'll own the systems that move kits to customers, messages to members, and support requests to resolution. When someone orders a test, your platform ensures they receive it, remember to complete it, and get help when they need it. This is execution-critical work. Kit return rates directly impact revenue. Member activation drives retention. CX efficiency determines margin. Everything you build has a measurable business impact.

  • Member communications — email, SMS, and notification orchestration that drive action
  • Customer experience and support tooling — ensuring issues get resolved efficiently
  • Fulfillment and supply chain — kit delivery, inventory, shipping partner coordination
  • Program configuration — client-specific workflows, activation sequences, operational rules
  • Kit return rate optimization — the operational levers that get tests completed
  • 4-5 years of product management experience
  • Proven results improving operational metrics — bring the numbers
  • Experience with lifecycle communications (Iterable, Braze, or similar)
  • Background in CX, support tooling, or operational products
  • Comfort with supply chain, fulfillment, or logistics systemsStrong analytical skills — you track cohorts, measure interventions, optimize funnels
  • Clear communication across technical and operational teams
  • Healthcare or healthtech background
  • Experience with enterprise B2B programs and client configuration requirements
  • Background in subscription products or retention-focused roles
  • Startup or scale-up experience where operational excellence mattered
  • Experience with HIPAA compliance and healthcare communications requirements
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service