Product Manager, Dealer Subscription Experience

Trimble • Westminster, CO

393d

About The Position

The Senior Product Manager for Dealer Subscription Experience will lead the modernization of the dealer subscription portal, a key component in transforming how Trimble Field Systems sells hardware and software through dealer channels. This role focuses on enhancing the subscription buying and management experience for both channel partners and end customers, requiring a blend of product management skills and technical understanding of business systems.

Requirements

• Bachelor's degree in Business, Marketing, Computer Science, or a related field; MBA is a plus.
• Proven experience as a Product Manager, preferably in a SaaS or subscription-based business.
• Experience in eCommerce, other business systems, information technology, or a similar field.
• Understanding of subscription models and dealer management.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively remotely with cross-functional teams and external stakeholders.
• Experience with product management tools and methodologies, such as Agile, SAFe, Jira and Confluence.
• Ability to manage multiple priorities simultaneously and meet deadlines in a fast-paced environment.
• Strong attention to detail and a commitment to delivering high-quality products.

Nice To Haves

• Experience with usability testing and user experience design.
• Familiarity with financial compliance in subscription models.

Responsibilities

• Lead the product management efforts for the dealer portal, focusing on subscription transaction management for dealers.
• Work with engineering teams daily to ensure a smooth end-to-end buying and renewal experience from the dealer to the end-customer.
• Develop a deep understanding of dealer needs and pain points through dealer visits, dealer interviews, and internal stakeholder interviews.
• Oversee the dealer to customer subscription journey and experience from subscription entry, quotation, purchase, and renewal, ensuring an intuitive and seamless ordering experience.
• Organize usability testing with dealers to ensure store usability, navigation, and ordering.
• Define and prioritize product features and enhancements to improve the dealer portal's functionality and user experience.
• Represent the voice of the dealer and customer during ceremonies and conversations with engineering.
• Partner with engineering, business systems, and UX teams to ensure smooth and coherent implementation of features and functions.
• Collaborate with parallel efforts like the Next-Generation dealer hardware store to align user experience and design and drive critical feature enhancements to support the dealer subscription.
• Work closely with the program management office to organize activities across engineering and cross-functional teams and participate in the Agile software development process.
• Collaborate with business operations, channel operations, and order management teams to ensure easy and intuitive system management, part number and price maintenance, and dealer support.
• Collaborate with corporate finance and revenue teams to ensure compliance with financial rules associated with the different transaction types.
• Create and maintain a prioritized feature backlog that aligns with business goals and dealer requirements.
• Set and align expectations on what functionality stakeholders can expect and in what timeframe.
• Develop and track key performance indicators (KPIs) to measure the success of the dealer portal, adoption, and identify areas for improvement.
• Ensure the dealer portal aligns with requirements from the business and channel strategy and enables upsell and cross-sell opportunities, helping drive subscription revenue growth.
• Stay up-to-date with industry trends and best practices to ensure the dealer portal remains competitive and innovative.

Benefits

• Medical, Dental, Vision, Life, Disability insurance coverage.
• Time off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree