Product Manager, Customer Relationship Capabilities

T-Mobile • Bellevue, WA

6h

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! T-Mobile’s Contextual Experience Product team is transforming how we deliver personalized, real-time experiences to millions of customers. As part of this transformation, we’re looking for a Product Manager to own the strategy and delivery of Customer Relationship Management (CRM) content capabilities — from Content Management System (CMS) and Digital Asset Manager (DAM) integration to automation and content reuse across channels. This role sits at the heart of our content acceleration strategy, helping marketing teams go faster, personalize smarter, and scale creative more efficiently.

Requirements

• Have 4-7 years of product management experience (preferably in MarTech, CMS, or CRM)
• Know your way around enterprise content systems and can speak both marketer and developer
• Love simplifying complexity — especially around workflows, templates, asset tagging, or content governance
• Are comfortable leading cross-functional efforts across marketing, creative, product, and engineering teams
• Have experience with tools like Adobe Experience Manager (AEM), Contentful, or equivalent CMS/DAM platforms
• Are passionate about enabling faster, smarter campaign delivery through better tooling
• Bachelors Degree required
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Define and lead the roadmap for CRM content infrastructure — including CMS, DAM, and templating systems that power our CRM campaigns.
• Deliver content capabilities that reduce campaign build time, improve governance, and enable reuse across web, app, email, and push.
• Partner with internal engineering, platform product, creative operations, and marketing teams to build scalable solutions that match how real teams work.
• Translate business needs into user stories and technical requirements and guide execution across sprint teams.
• Identify blockers and pain points in the content creation lifecycle and turn them into product opportunities.
• Drive continuous improvement through stakeholder feedback, testing, and iteration.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees