Product Manager - CRM, Integrations & Automations

Houzz

83d • $160,000 - $180,000

About The Position

We’re seeking a driven, self-motivated Senior Product Manager to serve as the Product Owner for the Houzz Pro CRM and the owner of our platform APIs, third-party integrations, and workflow automations. You’ll shape how pros capture leads, manage pipelines, communicate with clients, and automate work across Houzz Pro—connecting CRM data to email/calendar, marketing tools, and more. You’ll define the strategy, drive development, and deliver measurable impact for our professional community.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Systems, Engineering, or related field.
• 7+ years of Product Management experience with significant ownership of CRM and/or platform integrations in B2B SaaS.
• Proven track record delivering APIs, webhooks, and integrations (auth, scopes, quotas, retries/backoff, observability).
• Excellent communication and collaboration skills across Engineering, Design, QA, Data, PMM, Sales/CS, and Support.
• Analytical mindset; ability to translate data into actionable insights and outcomes.
• History of successfully delivering complex products/features to market.

Nice To Haves

• Hands-on experience with at least one major CRM (e.g., Salesforce, HubSpot, Microsoft Dynamics), plus OAuth 2.0, webhook/eventing patterns, and API versioning.
• Understanding of data modeling & mapping, identity resolution/deduping and conflict handling.
• Familiarity with iPaaS/CDP tools (e.g., Workato, MuleSoft, Zapier; Segment) and product analytics (Amplitude/Mixpanel).
• Comfort partnering on privacy & compliance (GDPR/CCPA), consent, retention, and security reviews.
• Domain knowledge with Construction and Design professions is a plus.

Responsibilities

• Collaborate with stakeholders to define the vision, roadmap, and goals for Houzz Pro CRM, APIs, integrations, and automations.
• Conduct market/competitive research and user feedback analysis to identify opportunities and prioritize features with clear ROI.
• Own the backlog and write crisp PRDs, user stories, and acceptance criteria; lead sprint planning and ensure timely, high-quality releases.
• Partner with Engineering, Design, Data, Security, Legal, PMM, Sales/CS/Support to deliver experiences that are secure, compliant, and delightful.
• Define and track north star KPIs (adoption, engagement, retention time-to-value etc).
• Communicate roadmap, launches, and outcomes to executives and cross-functional teams; enable GTM with setup guides, demos, and internal training.
• Lead the platform API & webhook surface area and champion a great developer experience.
• Ship resilient integrations covering areas such as, but not limited to, email/calendar, telephone/SMS, marketing automation, meetings & conferencing, with two-way, conflict-aware sync and clear observability.
• Collaborate closely with other Houzz Pro product teams to seamlessly integrate contracts, proposals and design tools (3d floor planner) into the sales process—ensuring unified workflows, consistent UX, and a shared data model.
• Develop a no/low-code automation builder (triggers, conditions, actions, branching, testing, versioning) spanning CRM, scheduling, estimates/invoices, communications and more.

Benefits

• Flexible Paid Time Off (PTO)
• Home internet stipend
• Medical, dental, and vision benefits
• Maternity/paternity leave program
• Employee Assistance Program (EAP)
• Professional Development Reimbursement Program
• 401(k) retirement savings plans (Pre-Tax and Roth)
• Flexible Spending Accounts (FSA) - Medical & Dependent Care
• Health Savings Account (HSA) with company contribution
• Healthy at Houzz program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees