Product Manager - Conversational AI Platform

CNX

23h•$106,087 - $180,000•Remote

About The Position

Concentrix is looking for a technically-minded Product Manager with deep enterprise software experience to lead our conversational AI platform. If you have an engineering background and have built AI products that actually solve real business problems, we'd love to talk. You'll be the product leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice, chat, and messaging channels. This isn't just another chatbot – we're building intelligent, context-aware systems that handle complex, multi-turn conversations at enterprise scale. Our platform combines advanced natural language understanding with seamless integrations into existing enterprise infrastructure. You'll work directly with Fortune 500 customers who depend on our technology to handle millions of customer interactions while maintaining the quality and compliance standards their businesses require.

Requirements

Computer Science, Software Engineering, or equivalent technical degree preferred
3-5 years in product management for complex B2B software with multi-stakeholder sales cycles ($100K+ ACV)
Hands-on experience building and launching AI-powered products, with understanding of model training, deployment, and monitoring
Experience writing technical specifications, managing API roadmaps, and working closely with engineering teams on architecture decisions
Understanding of microservices, cloud infrastructure, and enterprise integration patterns

Nice To Haves

Experience with AI systems that can take actions, maintain context, and handle complex multi-step workflows
Previous work on chatbots, voice assistants, or dialogue systems
Deep knowledge of CRM/ERP integrations, telephony systems, or contact center technologies
Experience leading technical product decisions in complex, multi-team environments
Understanding of RESTful APIs, webhooks, and enterprise integration patterns
Knowledge of NLP, machine learning model deployment, and AI system reliability
Familiarity with AWS/Azure/GCP services and enterprise deployment models
Experience with product analytics, A/B testing, and performance monitoring
Understanding of SIP protocols, IVR systems, or contact center infrastructure
Ability to discuss complex AI concepts with both technical and business stakeholders
Experience driving alignment across engineering, sales, and customer success teams
Approach challenges with first-principles thinking and technical depth
Direct experience working with enterprise customers on technical implementations
Built AI products from concept to production deployment
Worked directly with enterprise engineering teams on complex integrations
Experience with either conversational AI, agentic AI systems, or similar AI-powered automation tools
A technical background that allows for deep collaboration with our engineering teams
Track record of successful product launches in enterprise software environments

Responsibilities

Define the technical roadmap for our AI platform, balancing cutting-edge capabilities with enterprise reliability requirements
Research competitive AI solutions and emerging technologies (including agentic AI approaches) to inform product direction
Partner with engineering leadership to make architectural decisions that impact scalability, performance, and customer outcomes
Translate complex AI capabilities into clear business value propositions for executive stakeholders
Orchestrate product development across four specialized engineering teams: Orchestration Team, Integration Team, Reporting Team, Channel Gateway Team
Lead customer technical evaluations, understanding integration requirements and enterprise constraints
Transform customer use cases into detailed technical specifications and user stories
Collaborate with customers' technical teams on implementation approaches and system design
Analyze performance data and customer feedback to drive continuous product improvements