Product Manager, Clinical Services– Patient Safety & Clinical Support

DexCom • San Diego, CA

18d • Remote

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. About the team Our Product Management – Platform and Services team builds the foundational capabilities behind Dexcom’s ecosystem of applications and experiences—where medical device rigor meets digital innovation. We operate at the intersection of customer experience, clinical expertise, AI insights, interoperability, and Software as a Medical Device (SaMD), delivering scalable solutions that support both regulated and non-regulated modules. From intelligent workflows and clinical decision support to identity management, data governance, and personalized therapy, our portfolio powers Dexcom’s connected ecosystem across all segments and interfaces. We build secure, reliable infrastructure and services that enable seamless integration, actionable insights, and meaningful engagement for patients, providers, and partners alike. Join us at a pivotal moment for those living with diabetes—where innovation is unlocking new possibilities in connected care, and your contributions will empower millions to live healthier, more confident lives. About the role As Product Manager, you drive execution and contribute to planning the design and delivery of services that detect risk, trigger appropriate responses, and support safe, effective therapy decisions. It starts with alerts but expands into adjacent areas that help patients manage their condition confidently and proactively, while enhancing provider clinical decision making. You’ll work closely with engineering, clinical, regulatory, and data science teams to ensure solutions are safe, effective, and globally scalable.

Requirements

• Product Management Background: 5+ years of experience in product management or a closely related role, ideally within healthcare, digital health, or enterprise software within a regulated environment.
• Workflow Simplification: Demonstrated success translating complex clinical or operational workflows into intuitive, scalable digital solutions—reflected in shipped products or platform features.
• Cross-Functional Collaboration: Experience partnering with engineering, design, clinical, regulatory, legal, and commercial teams to deliver compliant, high-impact solutions.
• Regulated Environment Expertise: Hands-on experience working in regulated domains such as Software as a Medical Device (SaMD) or HIPAA-compliant platforms, where safety, compliance, and data integrity are critical.
• Typically requires a Bachelor’s degree and a minimum of 8-12 years of related experience.
• At this level a graduate degree may be desirable with 4 years of related experience

Nice To Haves

• SaMD & Clinical Decision Support: Experience contributing to the development of Software as a Medical Device (SaMD) or Clinical Decision Support (CDS) tools, including involvement in regulatory submissions or validation processes.
• AI/ML in Healthcare: Applied knowledge of artificial intelligence and machine learning in clinical contexts, with experience addressing bias, transparency, and evidence-based validation.
• Privacy & Interoperability Standards: Familiarity with healthcare data standards and regulations such as the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), and Fast Healthcare Interoperability Resources (FHIR).
• Global & Enterprise Scale: Experience supporting international or enterprise-scale products, including localization, regional compliance, and multi-market deployment.
• Architecture Awareness: Exposure to modern software architectures such as microservices, APIs, and cloud-native platforms, and understanding how these influence product scalability, performance, and compliance.
• Platform Integration & Technical Fluency: Experience defining product requirements for clinical workflows and data-driven services, Familiarity with how product decisions interface with data pipelines, application programming interfaces (APIs), and modular service architectures.
• Systems-Level Product Thinking: Demonstrated ability to design modular, reusable product components or workflows that scale across platforms, user types, and geographies.
• Data-Driven Product Development: Experience using analytics, performance metrics, and user feedback to inform product decisions and drive continuous improvement.

Responsibilities

• Strategy & Prioritization: Drives execution and contributes to planning the roadmap for patient safety and clinical support services, becoming the subject matter expert on clinical risk and safety workflows. Identify prioritize, and refine opportunities that deliver the greatest value for providers, patients, and Dexcom’s business objectives.
• Workflow Optimization: Design and evolve modular solutions that detect clinical risks and enable proactive response. Stay curious and responsive to emerging needs and translate them into scalable, intuitive product capabilities. Embrace ambiguity and complexity as opportunities to innovate, simplify, and deliver meaningful impact where it is most needed.
• Microservices Development: Define configurable, modular services that power patient and provider experiences across Dexcom’s global ecosystem, driving reuse and consistency.
• Data Integration: Identify key data inputs and support integration efforts to AI-driven insights.
• Cross-Functional Leadership: Partner with engineering, clinical, regulatory, legal, commercial, data science and other teams to deliver safe, compliant, and globally scalable solutions.
• Experience Alignment: Ensure insights are surfaced in intuitive, meaningful ways that support user goals and drive engagement.
• Evidence-Driven Innovation: Collaborate with research and clinical teams to incorporate AI, clinical decision support and alerts responsibly and validate impact through evidence-based insights.
• Continuous Improvement: Monitor usage, gather feedback from providers and internal stakeholders, and iterate to improve usability, adoption, and clinical effectiveness.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees