Product Manager, Care and Retail Experience

T-Mobile • Waipahu, HI

100d • $100,100 - $180,600

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This position will sit in Bellevue, WA or Overland Park, KS. This role requires a hybrid schedule requiring at least 3 days a week in office. The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results.

Requirements

• Bachelor's Degree or equivalent experience.
• 4-7 years Relevant Product Management experience in an agile software product development environment.
• Proven ability to effectively and efficiently communicate with Leadership.
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.
• Experience in delivering large and complex business/technology initiatives.
• Proven success in delivering software with Agile Scrum methodologies.
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Experience with successive elaboration and ability to develop Initiatives, Features and User Stories.

Responsibilities

• Owns product end to end for products or features with moderate level of complexity and scope.
• Identifies target customer(s) for existing or future products drives end user product research.
• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Communicates, influences, and sells ideas at Director level and below.
• Conducts specific ad hoc analysis and provides insights to management on request.
• Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Develops and maintains current understanding of tech trends.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
• Owns and handles product backlog and priorities with our business and technology partners.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other partner teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process.
• Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
• Accountable for product quality and performance in production environment.
• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success.

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees