Product Manager, C360 Consumptions Lead

JPMorgan Chase & Co.•New York, NY

About The Position

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products and services that resonate with clients. As part of Client360, you’ll champion user-centric service delivery, maximize the value and usability of data and AI solutions, and foster business satisfaction across the Commercial & Investment Bank. As a Product Manager in Data, Digital & AI, you are an integral part of the team that innovates new service offerings and leads the end-to-end service life cycle. As a core leader, you act as the voice of the customer, developing and optimizing consumption services that provide measurable business value. Utilizing your deep understanding of how to launch and scale services, you guide successful delivery, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality services that exceed customer expectations.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Extensive knowledge of business process improvement, strategic planning, and data analytics.
Experience driving change within organizations and managing stakeholders across multiple functions.
Strong understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
Customer-centric mindset with the ability to prioritize and deliver what clients and stakeholders need.
Demonstrated experience in leading cross-functional teams and managing stakeholders to drive business innovation.
Excellent problem-solving skills and strategic thinking about business initiatives and their impact on organizational objectives.
Strong communication and interpersonal skills, with the ability to articulate and present complex business concepts and insights to both technical and non-technical audiences.
Experience with emerging technologies and best practices in business analytics and CRM.

Nice To Haves

Demonstrated prior experience working in a highly matrixed, complex organization
Extensive experience in business process management, CRM systems, or related fields within a financial institution.
Advanced degree in Business, Data Science, or a related field.
Clear experience in ensuring customers and stakeholders are engaged and positive about the initiatives delivered.

Responsibilities

Develop a service strategy and vision that delivers value to customers and business consumers.
Manage discovery efforts and market research to uncover user solutions and integrate them into the service roadmap.
Own, maintain, and develop a service backlog that enables development to support the overall strategic roadmap and value proposition.
Build the framework and track key success metrics such as cost, feature and functionality, risk posture, and reliability.
Manage the delivery and optimization of consumption services for Client360 Transformation, ensuring alignment with organizational objectives.
Participate in planning, execution, and risk management of service delivery programs, including frameworks for data access, quality, and operational efficiency.
Coach and mentor junior team members on best practices in service management, business analysis, stakeholder engagement, and change management.
Collaborate with engineering, operations, and business teams to maintain and enhance consumption services, ensuring scalability, reliability, and user-centricity.
Assist in establishing and monitoring key performance indicators to ensure consumption services deliver measurable business value.
Leverage analytics and reporting tools to derive actionable insights from integrated data and third-party sources.
Utilize consumption services to deliver personalized client experiences, streamline operations, and enhance decision-making, while supporting regulatory compliance and risk management.