Product Manager - AI

CVS Health

16h • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary CVS Health’s Analytics & Behavior Change (A&BC) is an organization working to solve some of the most challenging problems at the intersection of technology and healthcare. A&BC leverages advanced analytics, machine learning, modeling, and a hypothesis-driven approaches to transform data into actionable, customer-centric insights to drive growth, improve health outcomes and access to health care across all our businesses in CVS Health. Our teams build next generation data and machine learning platforms and software products that help power CVS Health to make healthier happen for 100+ million customers. The A&BC organization is looking to grow its Product function. Join us as we embark on an exciting journey to drive a transformational shift in how CVS Health leverages technology and analytics to become the leader in healthcare in the U.S. As a Product Manager within A&BC, you will be responsible for leading the development and launch of AI and advanced analytic powered capabilities and applications for internal users. This role requires a strong understanding of product management, data analytics, software applications, and business strategy. The ideal candidate will work effectively with cross-functional teams to bring analytics-focused products to production and scale. Additionally, as a Product Manager, you will support the dissemination of best practices (design thinking, agile methodologies and more) to support A&BC in its product transformation.

Requirements

• 2+ years’ experience in Product Management or Technical Product Management role
• 2+ years’ experience working cross-functionally with Data Science and/or Engineering teams
• 2+ years’ experience working with SMEs to uncover nuances in ambiguous system processes
• 2+ years’ experience with stakeholder management
• 2+ years’ experience working with Agile methodologies and software
• 2+ years’ demonstrated ability to drive outcomes in complex environment
• 1+ years’ experience building workflow and decision support capabilities that leverage AI, ML or other advanced analytics

Nice To Haves

• Strong verbal and written communication skills
• Self-starter interested in leveraging new AI tools and technologies to improve productivity and new ways of working
• Excellence in prioritization and aligning senior stakeholders on a unified vision
• Experience with healthcare operations (e.g., payor, provider), healthcare technology, or other enterprise workflow tools in non-healthcare domains
• Experience with user adoption strategies and change management for frontline operations teams
• Strong Excel/SQL/analytics/Storytelling capability
• Proven track record of managing all aspects of a successful product throughout its lifecycle, especially in taking a product from concept through launch
• The ideal candidate should be passionate about making healthcare more efficient and want to be part of a transformational change in the Healthcare industry

Responsibilities

• Manage a mix of senior stakeholders to align on priority and goals, balancing interests across various stakeholders
• Conduct user research, usability testing, SME interviews, and cross functional stakeholder alignment to align on business needs and requirement
• Collaborate with designers to create UX flows, wireframes and designs
• Develop user stories, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams
• Support engineering and data science teams to implement features by clarifying requirements, facilitating squad ceremonies, and helping technical team members ground on users and business needs
• Manage product backlog, facilitate problem solving, scoping, and prioritization
• Run day-to-day planning and ceremonies, and champion Agile practices
• Clarify and coordinate dependencies with other teams and stakeholders
• Define, monitor and analyze user feedback and product performance metrics, identifying opportunities for improvement and optimization
• Work with end-users, stakeholders, and leadership to continuously evolve the product roadmap
• Demonstrate and support dissemination of best practices for product ways of working and champion change management

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees