Product Manager, AI
About The Position
At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! Our product team is looking for a Product Manager. This role is responsible for driving the strategy, development, and execution of AI-powered capabilities across our agentic behavioral health platform. This includes designing scalable LLM-driven workflows, ensuring clinical safety, and collaborating with engineering, data science, clinical leadership, and design teams. The Product Manager maintains a prioritized product backlog, writes clear requirements, defines success metrics, leads experiments, and ensures alignment with clinical, business, and operational goals. This is a hybrid position based in NYC.
Requirements
- 3+ years of experience as a Product Manager.
- Experience building AI/ML or LLM-powered products.
- Strong technical proficiency, including understanding APIs, JSON schemas, and system workflows.
- Excellent communication, documentation, and stakeholder management skills.
- Familiarity with agile methodologies and iterative development.
Nice To Haves
- Experience with agentic workflows, automation, or complex platform integrations preferred.
- Experience in the behavioral health field is a plus.
Responsibilities
- Develop and maintain a prioritized roadmap for LLM and agentic workflows aligned with organizational goals.
- Lead ideation and execution of features that improve user engagement, safety, and outcomes.
- Translate AI and ML capabilities—including agent orchestration, structured output validation, and safety layers—into detailed requirements, user stories, and acceptance criteria.
- Conduct quantitative and qualitative analyses to identify opportunities for product enhancement.
- Define KPIs for features and monitor performance using A/B tests, analytics, and model evaluations.
- Partner with engineering to assess feasibility, plan technical work, and ensure timely delivery.
- Collaborate with clinical teams to ensure evidence-based behavioral health practices and safety guardrails are integrated into product design.
- Work closely with data science on evaluation methods, agent reliability, and model regression monitoring.
- Communicate product updates, risks, and progress to stakeholders clearly and proactively.
- Lead the product lifecycle from ideation through launch and iteration.
- Investigate and triage unexpected system or model behavior, prioritizing issues based on user impact.
- Promote transparency, ethical AI practices, and user safety in all product decisions.
Benefits
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
