Product Manager - AI Native

TickPick•New York, NY

20h•$100,000 - $140,000•Hybrid

About The Position

No Hidden Fees. More Savings. Among the fastest-growing technology companies, TickPick is reshaping the ticket marketplace industry, putting money back in the wallets of live event-goers. TickPick's BestPrice Guarantee backs our promise to deliver lower prices than our competitors. TickPick is a leading North American ticket marketplace that has offered all-in pricing on tickets since its inception in 2011, saving customers over $335M in service fees alone. For the last five years running, TickPick has been named as one of Deloitte's Technology Fast 500 companies and has also landed on both Crain's Fast 50 and the Inc. 5000 lists that recognize the fastest-growing private companies in both New York and the United States, respectively. If you're passionate about concerts, sports, theater, or all of the above, and want to see your skills and experience have a direct impact on a rapidly-growing company, TickPick is the place for you. We're building a diverse team committed to delivering the most innovative, transparent, and cost-effective ticket marketplace in the industry. For more information, visit tickpick.com. We're looking for a Product Manager to own our CRM platform (Iterable), conversion rate optimization, and checkout experience. This isn't a traditional PM role - you'll both define what to build and build it yourself. You'll partner directly with our Head of Product and Engineering Manager on one of our tech teams to drive measurable improvements across the purchase funnel. This is ideal for someone 2-4 years into their career who's hungry to grow into a senior product leader but wants to earn it by shipping, not by sitting in meetings. At most companies, a 2-3 year PM is writing tickets and fighting for roadmap space. Here, you'll own an entire CRM platform, run your own experiments, and report directly to the Head of Product. The scope is senior-level; we're looking for someone ready to grow into it.

Requirements

2-4 years in product, growth engineering, or a hybrid product/engineering role
You build things. You can write code, configure platforms, set up experiments - not just write specs and wait. Comfortable in a codebase.
AI-native. You use AI tools daily to move faster - whether that's Cursor, Claude, ChatGPT, or custom workflows. You see AI as a multiplier, not a novelty.
Data-driven. You think in funnels, conversion rates, and experiment design. You know what statistical significance means and why it matters.
CRM experience is a plus - Iterable, Braze, Klaviyo, or similar. If you haven't used one, you can learn fast.
Ambitious. You want to grow into a senior PM. You see this role as a launchpad, not a landing pad.
Ownership mentality. You don't wait to be told what to do. You find the problem, propose the solution, and ship it.

Nice To Haves

Experience with marketplace or e-commerce products
Familiarity with ticketing, live events, or similar verticals
Experience with experimentation platforms (Optimizely, LaunchDarkly, etc.)
Comfort with SQL, analytics tools (Amplitude, GA, Looker, etc.)

Responsibilities

Own our Iterable platform end-to-end: journeys, segmentation, datafeeds, triggered campaigns. Configure, optimize, and measure.
Run a steady cadence of A/B tests across key funnels (event view → checkout → purchase). Build hypotheses from data, ship tests, document learnings.
Improve checkout speed, clarity, and completion rate. Reduce friction, improve error handling, instrument failure modes.
Partner with Growth on traffic strategy while you own the product surface, measurement, and iteration.
Strengthen order transparency, delivery updates, and lifecycle journeys that drive repeat purchase.