Product Manager, AI Agent Deployment

Siena AI • New York, NY

7d • Remote

About The Position

Meet Siena
Siena is the first intelligence layer for customer experience. We're creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.
Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.
We're transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.
The team
We're a small, distributed team that punches way above our weight. Every person here has outsized impact because we've built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.
If you're excited about building something that doesn't exist yet, keep reading. We're building agents that don't just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.
The role
As a Product Manager, AI Agent Deployment you're embedded with strategic accounts, owning their deployment outcomes while building platform capabilities. Forward-deployed PM meets technical account ownership. You deploy agents and turn those insights into product improvements that scale.
You're energized by the loop: deploy agents → drive outcomes → identify gaps → build platform improvements → repeat.

Requirements

• 3+ years in PM, solutions engineering, implementation, TAM, customer success engineering, or product ops
• Experience with technical products and enterprise customers
• AI-native mindset. You live in Claude Code, Cursor, and max out your LLM limits
• You can scope webhooks, OAuth flows, and complex integrations
• You ship features, write docs, run demos, and measure what matters
• You've lived the problems customers are trying to solve. You know what "great CX" looks like
• You can diagnose whether problems are technical, operational, or stakeholder-related and prioritize accordingly
• You are comfortable advising CX leaders on organizational design, process optimization, and transformation strategy
• Ability to work in North American time zones is a must

Responsibilities

• Own agent outcomes for strategic accounts end-to-end.
• Deploy AI agents, drive automation rates, identify what's blocking progress, then build the platform fix
• Work directly with enterprise CX leaders to design AI transformation roadmaps that you'll help execute
• Turn deployment insights into platform capabilities that help every customer, not just the one you learned from
• Build new agent capabilities that work seamlessly across platforms
• Design evaluation systems that make our agents continuously smarter. QA suites, automated testing, performance monitoring
• Run full launch cycles from internal testing to GA, including customer enablement
• Demo your own products and co-sell alongside sales. You'll be known by name in our customer Slack communities

Benefits

• Competitive salary, equity, flexible remote work
• Premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor) plus quarterly budget for new tools
• Clear growth pathways into deeper specialization or team leadership
• Great salary plus the opportunity for equity or stock grants.
• Learning budget. If you're growing, so are we.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees