At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. You will engage with all levels of our customers’ businesses, discover and assess their requirements, prepare and present demonstrations of Sierra’s agent, and address and overcome technical challenges in the business process by working with technical counterparts. You will also develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes, become trusted advisors, and drive strategic technical strategies for our customers. Additionally, you will work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Bachelor's degree
Number of Employees
251-500 employees