Sierra AI-posted 3 months ago
Full-time • Senior
San Francisco, CA
251-500 employees
Publishing Industries

At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

  • Build enterprise-grade AI agents by partnering directly with engineers and customers.
  • Engage with customers to discover and assess their requirements.
  • Prepare and present demonstrations of Sierra's agent.
  • Address and overcome technical challenges in the business process by working with technical counterparts.
  • Develop and improve Sierra virtual agents to fit and anticipate customers' needs and business processes.
  • Become trusted advisors and drive strategic technical strategies for customers.
  • Work with engineering and product development teams to scope and implement new features essential to customer success.
  • 5-7+ years experience in product development of highly technical products.
  • Past experience in Product Management or similar product development roles at or above the level of Senior Product Manager.
  • Experience crafting and tailoring a message for potential customers, including executives.
  • Ability to communicate highly technical concepts to both non-technical and technically proficient audiences.
  • Degree in a technical or related field, or equivalent professional experience.
  • AI-related experience, particularly with product development for AI agents.
  • Some coding experience with React, Typescript, and Go.
  • MBA or equivalent professional experience.
  • Past roles that interface with end customers to influence software development.
  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension) with Sierra match
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary Benefit Stipend giving people the ability to spend where it matters most
  • Free alphorn lessons
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