Product Manager, Agent Development

Sierra AI • San Francisco, CA

232d

About The Position

At Sierra, we're building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.

Requirements

• 5-7+ years experience in product development of highly technical products.
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Experience crafting and tailoring a message for potential customers, including executives.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
• Degree in a technical or related field, or equivalent professional experience.

Nice To Haves

• AI-related experience (experience with product development for AI agents a plus).
• Some coding experience with React, Typescript, and Go.
• MBA or equivalent professional experience.
• Past roles that interface with end customers to influence software development.

Responsibilities

• Engage with customers to discover and assess their requirements.
• Prepare and present demonstrations of Sierra's agent.
• Address and overcome technical challenges in the business process by working with technical counterparts.
• Develop and improve Sierra virtual agents to fit and anticipate our customers' needs and business processes.
• Become trusted advisors and drive strategic technical strategies for our customers.
• Work with Sierra's engineering and product development teams to scope and implement new features essential to the success of your customers.

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot (U.S. only)
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees