Product Manager, Agent Development - Healthcare

Sierra • San Francisco, CA

16d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Build enterprise-grade AI agents: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day.
Engage with customers: In the role, you will engage with all levels of our customers’ businesses:
Discover and assess their requirements.
Prepare and present demonstrations of Sierra’s agent.
Address and overcome technical challenges in the business process by working with technical counterparts.
Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
Become trusted advisors and drive strategic technical strategies for our customers.
Shape the product roadmap: Work with Sierra’s engineering and product development teams to scope and implement new features essential to the success of your customers.

Requirements

• 5-7+ years experience in product development of highly technical products.
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Experience crafting and tailoring a message for potential customers, including executives.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
• Degree in a technical or related field, or equivalent professional experience.

Nice To Haves

• AI-related experience (experience with product development for AI agents a plus).
• Some coding experience with React, Typescript, and Go.
• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
• Past roles that interface with end customers to influence software development.

Responsibilities

• Build enterprise-grade AI agents
• Engage with customers
• Shape the product roadmap

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level