Docusign-posted 14 days ago
Full-time • Mid Level
Hybrid • San Francisco, CA
5,001-10,000 employees

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). As a Product Manager, you will own the critical first impression for our most important users: the Contract Managers and Administrators. Your mission is to shape an intuitive and guided experience that allows them to quickly set up their organization, configure all necessary settings, and successfully roll out our product to their teams. This role is fundamental, as the entire success and adoption of our product suite depends on how quickly and easy it is for this key user to get started and oversee their agreements. You'll work closely with a diverse range of stakeholders—including various product teams, business partners and other cross-functional teams — to deliver impactful customer experience. This position is an individual contributor role reporting to Director of Product Management.

  • Own the vision and execution for an Admin Control Center, which will be the primary space for the Contract Manager/Admin to view and manage all their data configuration, monitor operational status, insights and notifications
  • Design a guided setup process within the Control Center, leading the Admin step-by-step through critical configuration tasks to ensure successful setup
  • Understand the specific needs of Contract Managers/Admins by engaging directly with customers through research and data analysis. Serve as their internal advocate to champion their experience
  • Collaborate with stakeholders across product, design, research, data science, and engineering to deliver the best possible experience to our customers that is aligned with our product strategy
  • Bachelor's degree (or equivalent practical experience) in a relevant field such as Computer Science, Engineering, Business, Design, or a related technical discipline
  • 2+ years of product management experience
  • Demonstrated ability to break down complex problems into smaller, manageable components, using data or logic to support conclusions
  • Excellent written and verbal communication skills, with the ability to clearly articulate ideas and work effectively with technical and non-technical partners (Engineers, Designers)
  • A strong passion for understanding and representing the needs of a specific, power-user persona
  • Foundational understanding of how software products are built
  • Demonstrated interest or experience in contract management, or complex organizational software systems
  • Experience designing or supporting features related to account setup, user roles, system settings, or organizational control panels in a B2B SaaS product
  • Experience defining and tracking key product metrics (e.g., activation rate, configuration completion rate, time-to-value) and using this data to inform product decisions
  • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
  • Stock: This role is eligible to receive Restricted Stock Units (RSUs).
  • Global benefits provide options for the following:
  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service